A
Call Intelligence
Hari with Nivitha — Feb 02, 2026 11:50
Deal Lost
Cold
Call History
3 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Hari.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Hari. Coaching opportunity.
Low Performance: Nivitha
Nivitha scored 3.0/10 on call with Hari. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:24 (24s)
Primary Language
English
Code Switching
None
Total Speaker Turns
10
Rep Words / Customer Words
24 / 4
Rep Longest Monologue
5s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 5.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:13
Agent Identification
Nivitha identifies herself and the company (Aiwo) before the call fails.
00:20
Connectivity Check
Agent asks 'Am I audible?' indicating she cannot hear the prospect or suspects they cannot hear her.
Confusion Signals
1
Connectivity issues leading to repeated 'Hello' and 'Am I audible?'
Topics Discussed
Identity verification
Company introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer only says 'Hello'. |
Call Transcript
Click to expand
Speaker 0
1.01s
Hello.
Speaker 1
2.07s
Hello.
Speaker 0
3.63s
Hello.
Speaker 1
5.11s
is Hari.
Speaker 1
8.99s
hello
Speaker 0
10.39s
Hello.
Speaker 1
11.03s
is it hurry?
Speaker 1
13.75s
aa hari good morning. this is nitha from i o.
Speaker 1
20.43s
Aami audible aami audible?
Speaker 1
24.07s
Hello