A
Call Intelligence
Bimal Bansal with Nivitha — Feb 18, 2026 15:54
Deal Lost
Warm
Call History
3 attemptsRep Performance
6.5/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Bimal Bansal. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi/English Mix
Brand Awareness
Moderate
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
3
Pitch Start
32% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
customer_thinking
Call Structure
Duration
3:33 (213s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
76
Rep Words / Customer Words
248 / 382
Rep Longest Monologue
12s
Customer Longest Monologue
15s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
6
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Origin/Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Is it repacked in India?
Do you import in bulk and pack it in India? ... yahan la ke packing to nahi karte hain na aap?
|
product quality/origin | Customer | No | deferral | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| olive oil | Customer | -- | Interested | Medicinal/Therapeutic use for CKD patient |
Key Moments
300:41
Medical Disclosure
Customer reveals he is a CKD patient, changing the call from a standard sale to a medical/therapeutic consultation.
01:44
Bottling Query
Customer asks if the product is bottled in Australia or India; this is a deal-breaker for him.
02:07
Volume Commitment
Customer mentions a high usage of 4-5 liters a month, indicating high lead value.
Discovery Questions
3
Q1
how much you are taking sir?
Q2
So you are from which place sir?
Q3
I just wanted to know whether your doctor have prescribed to take 120 ml per day or any other therapeutic use.
Trust Signals
3
Sharing personal medical history
Providing full name
Requesting specific certifications
Enthusiasm Signals
2
High volume potential (4-5 liters/month)
Directly asking for product details
Resistance Signals
2
Concern about local repacking in India
Insistence on Australian bottling
Confusion Signals
1
Agent name pronunciation (Nivitha vs Nimita)
Topics Discussed
Olive Oil
CKD
Therapeutic use
Acidity levels
Polyphenols
Australian Import
Bottling and Packaging
Certifications
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer knows exactly what he wants. |
| Discovery | 2 | neutral | Explaining medical condition and technical requirements. |
| Closing | 3 | neutral | Waiting for documentation to proceed. |
Call Transcript
Click to expand
Speaker 0
1.09s
Hello
Speaker 1
1.37s
Hello.
Speaker 0
3.33s
hello.
Speaker 1
4.21s
yes yes madam.
Speaker 0
5.57s
aa sir good evening this is nivitha from i o.
Speaker 1
8.33s
Nita.
Speaker 0
9.13s
Nivitha.
Speaker 1
10.63s
Nimita, yes, Nimita.
Speaker 0
12.27s
Yes sir.
Speaker 1
12.43s
Actually mujhe olive oil chahie
Speaker 0
15.81s
Okay.
Speaker 1
16.49s
mera daily ka uska medicinal use hai therapeutic use hai mera. i take hundred twenty ml a day. thirty ml for doses a day.
Speaker 0
29.51s
how much you are taking sir?
Speaker 1
31.35s
30 ml into 30 ml into four dose.
Speaker 0
31.41s
30 ml 30 ml kodi.
Speaker 0
36.03s
Okay.
Speaker 1
37.55s
bikaaj it iz e therapatik yuz phar mi.
Speaker 0
41.15s
Okay.
Speaker 1
41.61s
I am a I I am I my I am a CKD patient.
Speaker 0
48.03s
Okay sir.
Speaker 1
49.13s
So I have been suggested and I'm taking since long time.
Speaker 0
52.97s
Okay.
Speaker 1
54.11s
So I want very low acidity, high polyphenols.
Speaker 0
58.67s
Yes sir.
Speaker 1
59.57s
and very good quality cold pressed extra virgin olive oil.
Speaker 0
64.03s
Okay sir.
Speaker 1
65.27s
So is your product accordingly?
Speaker 0
69.39s
yes sir actually it's very low acidic in nature. i think it's like point four something only it acidic okay acidic level. and polyphenols is high.
Speaker 1
76.37s
level
Speaker 1
77.21s
Police
Speaker 1
80.19s
hau mach aar da polifinal?
Speaker 0
81.81s
aayil sher yu thaa details phar oliv oyil sar. aayil sher yu thaa details phar oliv ingredients arum sar. ok.
Speaker 1
86.69s
Do you do you do you import in bulk and pack it in India?
Speaker 0
91.03s
Sorry sir.
Speaker 1
92.49s
aapka jo aapka jo bottles aata hai vo Australia se hi pack ho ke aata hai.
Speaker 0
96.67s
australia sir
Speaker 1
98.77s
Okay, yahan la ke packing to nahi karte hain na aap?
Speaker 0
101.69s
aa okay with the english
Speaker 1
104.13s
Yeah. Do you do you import in in bulk from Australia and repack it in India or you your five hundred ml bottle directly imported from Australia?
Speaker 0
118.37s
Not sure about it. Sir, last meeting. Let him know about the details, okay?
Speaker 1
123.67s
Yeah yeah, please let me know because my you my you are speaking.
Speaker 0
124.71s
Let me know because my you are speaking.
Speaker 1
127.41s
mane use would be nearly four five liters a month.
Speaker 0
130.05s
Yeah yeah I understand sir. I'll ask with my team whether they are like importing directly from Australia or else we are making from India okay?
Speaker 1
139.43s
ya because i want a packing directly imported from australia and their test their certification.
Speaker 0
144.45s
And
Speaker 0
146.83s
yaa okay sir. aayil sher idhu sarttifikēṣans ālsō.
Speaker 1
150.77s
So on this number only you will share me?
Speaker 0
152.73s
Yes sir.
Speaker 1
154.21s
oke nimitta.
Speaker 0
155.31s
S Anivitha.
Speaker 1
156.63s
Okay. This number is always with you.
Speaker 0
158.89s
Yes sir.
Speaker 1
160.07s
okay thank you.
Speaker 0
160.77s
Good evening please.
Speaker 1
162.19s
bimal bansal.
Speaker 0
163.25s
Ya okay sir.
Speaker 1
164.69s
isliye namita i am concerned about the very i need a very good quality because i am not using in salad.
Speaker 0
172.35s
I understood sir you are taking a draw right like 120 ml per day.
Speaker 1
176.75s
Ya ya ya.
Speaker 0
177.27s
I just wanted to know whether your doctor have prescribed to take 120 ml per day or any other therapeutic use.
Speaker 1
183.03s
no no no it is it has been suggested by me to me and it is very much workable for me. it is very very workable for me.
Speaker 0
188.73s
Very very welcome for me. Okay sir.
Speaker 1
191.69s
But I need very very having good polyphenols, very low acidity and other parameters like very good cold press etcetera etcetera.
Speaker 0
200.45s
Ya okay sir. So you are from which place sir?
Speaker 1
203.53s
surat surat.
Speaker 0
204.39s
Sure. Okay sir.
Speaker 0
206.87s
I will ask with my team and share the details okay.
Speaker 1
209.69s
Please, please. Thank you, sir.
Speaker 0
210.27s
Thank you sir. Have a good day.
Speaker 1
212.59s
Thank you.