A
Call Intelligence
None with Nivitha — Jan 25, 2026 08:55
Deal Lost
Cold
Call History
9 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
9
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:40 (41s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
58 / 32
Rep Longest Monologue
8s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Out of town
Inga veliyoor vandhuttaen... innaikku cancel pannidunga
|
logistics | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Other | Confirmation of scheduled appointment |
Key Moments
200:13
Customer reveals he is out of town
This is the turning point where the sale/appointment for the day is lost.
00:25
Agent mentions difficulty reaching customer
Shows persistence but also highlights a communication gap.
Trust Signals
1
Customer acknowledges the booking existed
Resistance Signals
2
Immediate request to cancel
Refusal to reschedule immediately
Topics Discussed
Blood test booking
Cancellation
Travel
Rescheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Middle | 2 | neutral | Requests cancellation due to being out of town. |
| Closing | 3 | neutral | Ends with a promise to call back. |
Call Transcript
Click to expand
Speaker 0
1.87s
Hello
Speaker 1
3.29s
Aa sollunga.
Speaker 0
3.99s
Aa sir good morning sir. Sir innaikku ungalukku blood test book pannirundhomla sir.
Speaker 1
8.73s
Aa aamaa.
Speaker 0
10.05s
Aa enga irukkeenga sir?
Speaker 1
13.21s
Inga veliyoor vandhuttaen.
Speaker 0
15.15s
Veliyoor poyirukkeengala?
Speaker 1
16.91s
Aamaa innaikku cancel pannidunga innoru naal paakkurenga.
Speaker 0
21.01s
Sir, sir, ippo innaikku vendaama?
Speaker 1
23.79s
Illa illa venaam venaam.
Speaker 0
25.45s
Sari okay sir, enakku eppodhum konjam confirm panreengalaa? Ennannu naan nethula irundhu try pannittu irukken sir, ennannu ungalukku reach pandrathukku.
Speaker 1
34.49s
Okay okaynga, naane ungalukku phone panni confirm pannikkiren.
Speaker 0
37.51s
Seri okay sir.
Speaker 1
39.11s
Aa thank you.
Speaker 0
39.67s
Thank you sir.