A

Call Intelligence

None with Nivitha — Jan 23, 2026 14:42

Deal Lost Warm
Customer None
Phone +919710943761
Rep Nivitha
Team Sales
Date 2026-01-23 14:42
Duration 1:45
Source None

Call History

9 attempts
Total Attempts9
First CallJan 22, 2026
Last CallFeb 05, 2026
Total Talk Time12.7 min
Rep Performance
9.0/10
Pitch Effectiveness
7.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
6.0/10
Technical Quality
5.0/10

Active Alerts

1
!

No Rapport or Discovery: Nivitha

Nivitha skipped both rapport building and needs discovery on call with None.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 9
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type follow_up

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach Operational Support
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 1:45 (106s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 31
Rep Words / Customer Words 118 / 74
Rep Longest Monologue 12s
Customer Longest Monologue 31s
Silence Gaps (>2s) 1 (max 31.0s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Moderate
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Technical

Objections

1
Objection Category Raised By Handled Technique Quality
Transaction failed
Aamaanga adhu transaction failednu vandhuchunga ungalukku amount.
 technical/payment Customer Yes immediate solution Excellent

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
wellness center visit/booking Customer -- Positive Confirming a visit to the MS Nagar center.

Key Moments

3
00:13
Payment Failure Disclosure
Customer reveals the previous payment attempt failed, identifying the primary hurdle for the call.
01:15
Appointment Confirmation
Customer confirms Sunday for the visit to MS Nagar center.
01:42
Agreement to Retry
Customer agrees to try the payment link again, maintaining the deal's momentum.

Trust Signals

1
Customer explicitly states they used the link provided by the agent previously.

Enthusiasm Signals

1
Quick agreement to the Sunday slot.

Confusion Signals

1
Initial confusion about whether the mail was received.

Topics Discussed

Payment failure Email confirmation MS Nagar Center location Sunday appointment Payment link resend

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Checking for mail and reporting failed transaction.
Middle 2 neutral Confirming location and choosing Sunday for the appointment.
Closing 3 positive Agreeing to retry payment via the new link.

Call Transcript

Click to expand
Source File +919710943761 23-1-2026, 2-42-59pm.mp3
Transcript +919710943761_23-1-2026,_2-42-59pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19914