A
Call Intelligence
None with Nivitha — Jan 22, 2026 17:10
Deal Lost
Warm
Call History
9 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
90.0%
Personalization
3.0/10
Technical Quality
5.0/10
Active Alerts
1No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
9
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Efficient
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Transactional
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:17 (17s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
32 / 11
Rep Longest Monologue
3s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| razorpay payment link | Rep | -- | Other | Payment for services/products previously discussed in earlier calls. |
Key Moments
200:02
Payment link mention
The primary purpose of the call is established.
00:12
Screenshot request
Ensures accountability and confirmation of the transaction.
Trust Signals
2
Agreement to check payment link
Agreement to share screenshot
Confusion Signals
1
Initial confusion about what link was sent
Topics Discussed
Razorpay
Payment Link
Screenshot confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks 'Ethunga?' (What is it?) |
| Closing | 2 | neutral | Customer agrees to check and share screenshot. |
Call Transcript
Click to expand
Speaker 1
0.75s
Hello
Speaker 0
1.13s
Sollunga.
Speaker 1
2.67s
Aa sir, ungalukku Razorpay link ondru share pannirukken paarunga sir.
Speaker 0
6.33s
Ethunga?
Speaker 1
6.97s
Razorpay link sir.
Speaker 0
9.41s
Sari okay naan paakkuren.
Speaker 1
10.49s
Okay sir thank you.
Speaker 0
12.23s
Aa okay
Speaker 1
12.99s
Enakku screenshot mattum konjam share panni vidunga sir.
Speaker 0
15.35s
Aa okay okay.
Speaker 1
15.59s
Okay okay okay sir.