A
Call Intelligence
None with Nivitha — Jan 22, 2026 16:58
Deal Lost
Warm
Call History
9 attemptsRep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
90.0%
Personalization
5.0/10
Technical Quality
7.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
9
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Yes
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:30 (31s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
52 / 38
Rep Longest Monologue
5s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Payment limit of 2000 INR
Payment vandhu maximum rendu aayiram dhaan send panna mudiyum appadinnu varudhu.
|
technical/payment | Customer | Yes | alternative solution | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| unspecified aiwo service | Customer | 2000.00 | Negative | Customer attempting to pay for a service. |
Key Moments
200:03
Payment Limit Objection
The customer identifies the barrier to closing the sale.
00:09
Link Solution Offered
Agent provides a workaround to the technical limitation.
Trust Signals
1
Customer follows agent's instructions regarding the link.
Resistance Signals
1
Technical barrier (payment limit).
Confusion Signals
1
Customer asks 'Edhunga?' (What?) when link is first mentioned.
Topics Discussed
Payment limits
Payment links
Mobile devices
Scanning QR/Photos
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | negative | Struggling with payment limits. |
| Closing | 2 | neutral | Agrees to the link solution. |
Call Transcript
Click to expand
Speaker 1
0.91s
No no no, wire peru irundhu.
Speaker 0
2.99s
Aa sollunga sir.
Speaker 1
3.89s
Payment vandhu maximum rendu aayiram dhaan send panna mudiyum appadinnu varudhu.
Speaker 0
9.35s
Okay sir, ungalukku link share pannavaa sir?
Speaker 1
11.91s
Edhunga?
Speaker 0
12.81s
Aa, unga kitta vera mobile irukka?
Speaker 1
15.89s
Adhara mobile illaiye.
Speaker 0
17.11s
Illaiya, yenna appadi neenga andha photo share pannittu appadi scan panneenganna pannalaam, illaina ungaludaiyum share panren sir.
Speaker 1
23.51s
Sari okay.
Speaker 0
23.57s
Okayva link link panni neenga pay panra maadhiri varum IO-la irundhu link share panren okayva.
Speaker 1
28.93s
Sari ok.
Speaker 0
29.59s
Okay sir, thank you.