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Call Intelligence

None with Nivitha — Jan 22, 2026 16:50

Deal Lost Warm
Customer None
Phone +919710943761
Rep Nivitha
Team Sales
Date 2026-01-22 16:50
Duration 2:39
Source None

Call History

9 attempts
Total Attempts9
First CallJan 22, 2026
Last CallFeb 05, 2026
Total Talk Time12.7 min
Rep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
7.5/10
Conversion Probability
90.0%
Personalization
6.0/10
Technical Quality
7.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 9
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral/Skeptical
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c

Conversation Flow

Opening Type direct_pitch
Opening Quality Good
Rapport Building Present
Needs Discovery Missing
Discovery Depth Shallow
Discovery Questions 0
Pitch Start 5% into call
Pitch Approach Operational/Logistical
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 2:39 (160s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 56
Rep Words / Customer Words 342 / 118
Rep Longest Monologue 17s
Customer Longest Monologue 5s
Silence Gaps (>2s) 2 (max 3.0s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Moderate
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Trust/Process

Objections

1
Objection Category Raised By Handled Technique Quality
Prepayment requirement
Pet edukkuradhu munnaadiye payment edhukku solreenga? (Why are you asking for payment before taking the test?)
 trust/process Customer Yes policy explanation & reassurance Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
blood test Rep -- Positive Booking and prepayment requirement.
dexa scan Rep -- Positive Mentioned as a service where direct payment at the center is possible.

Key Moments

3
00:15
Customer questions prepayment
Primary hurdle in the call; requires trust building.
01:14
Clarification on Dexa vs Blood Test payment
Helps customer understand the nuance of center-based vs technician-based services.
02:25
Customer agrees to GPay
The 'Yes' moment indicating the deal is moving to closure.

Trust Signals

2
Agreement to use GPay
Planning a physical visit on Sunday

Resistance Signals

1
Questioning prepayment: 'Pet edukkuradhu munnaadiye payment edhukku solreenga?'

Confusion Signals

1
Confusion about why Dexa can be paid later but blood test cannot.

Topics Discussed

Prepayment Blood Test Booking Technician Allocation Dexa Scan GPay/QR Code Sunday Appointment

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Surprised by prepayment requirement.
Middle 2 neutral Questioning why payment is needed before the test.
Closing 3 neutral Agrees to pay via GPay after reassurance.

Call Transcript

Click to expand
Source File +919710943761 22-1-2026, 4-50-31pm.mp3
Transcript +919710943761_22-1-2026,_4-50-31pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19911