A
Call Intelligence
Ravikumar with Nivitha — Jan 22, 2026 16:24
Deal Lost
Warm
Call History
9 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
85.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
15.00%
Calls Before Closure
9
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Strong
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
6
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
6:18 (378s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
102
Rep Words / Customer Words
642 / 384
Rep Longest Monologue
21s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Redundancy
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Recent reports already exist
Sari okay-nga, adhu naan oru aaru month munnadi edutha report ellaam irukku
|
redundancy | Customer | Yes | value addition | Good |
|
Can I take tests separately?
test ellame edukkanuma illa ondru rendu ippa already naan enkitta kooda vachiruppen
|
product structure | Customer | Yes | policy explanation | Average |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 18000.00 | Interested | Comprehensive body checkup with 181 biomarkers. |
| dexa scan | Customer | 15300.00 | Positive | Bone density and visceral fat analysis. |
| supplements | Customer | -- | Positive | Vitamin D, Calcium, K2, MK7 for bone health. |
Key Moments
401:32
Bone Density Inquiry
Customer reveals his primary health interest, allowing the rep to pivot the pitch.
02:10
Vitamin D/K2 Explanation
Rep establishes high authority and trust through technical expertise.
04:16
Sunday Slot Request
Strong buying signal; customer moves from inquiry to scheduling.
04:50
Price Disclosure
Customer accepts the 15,300 INR price without objection.
Discovery Questions
4
Q1
So neenga eppa edutheengannu therinjukkalaama last-aa?
Q2
Bone density kammiyaa irukku appadinnaa adhai improve panna mudiyuma?
Q3
Center-la vandhu edukkureengala illa direct-aa edukka poreengala sir?
Q4
Sunday irukkungala?
Trust Signals
3
Sharing previous medical report dates
Asking for medical advice on bone density
Agreeing to visit the center
Enthusiasm Signals
1
Proactively asking for a Sunday slot
Resistance Signals
1
Questioning if all tests in the package are necessary given recent reports
Confusion Signals
1
Clarifying if DEXA can be done at home (Rep clarified it must be at the center)
Topics Discussed
IO 181 Blood Test
DEXA Scan
Bone Density
Vitamin D and Calcium
Fasting Requirements
MRC Nagar Center
Pricing and Discounts
Supplements
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking for details on tests. |
| Middle | 2 | neutral | Discussing bone health and previous reports. |
| Closing | 3 | neutral | Agreeing to book a slot and provide details. |
Call Transcript
Click to expand
Speaker 0
0.61s
Hello
Speaker 1
2.01s
Hello vanakkanga Ravikumar Chennaiyilirundhu.
Speaker 0
4.41s
Aa sollunga sir.
Speaker 1
6.79s
Aa.
Speaker 1
8.59s
Nerathikku mundha naal pesuneenga.
Speaker 0
10.61s
Aa, yes sir.
Speaker 1
12.99s
Adhaavadhu andha idhu
Speaker 0
13.77s
IO one eighty one-kkum DEXA-kkum sollittu irundheengalla sir.
Speaker 1
16.99s
Aamaama, adhukku ennenna test eduppeenga adhula?
Speaker 0
19.73s
Aiyo onnoottriyum blood test paatheenganna ungalukku liver functioning, kidney functioning, cardiac wrist markers, tumor panels idhu maadhiri onnoottriyum biomarkers cover aagum sir. Complete body checkup maadhiri irukkum idhu ungalukku. Okayva? Omega omega three test ungalukku include aayidum idhulaye.
Speaker 1
29.97s
Complete.
Speaker 0
35.69s
Lipid profile varum.
Speaker 1
35.85s
Profile
Speaker 1
37.33s
Adhaavathu blood test mattum thaan indha X-ray.
Speaker 0
39.11s
Idhu blood test X-ray vena thani package sir idhu.
Speaker 1
42.57s
Extra ECG.
Speaker 0
43.91s
Echo adhellam thani package sir.
Speaker 1
46.29s
Sari okay-nga, adhu naan oru aaru month munnadi edutha report ellaam irukku, so adhu dhaan naan ninaikkiren.
Speaker 0
51.65s
Okay sir.
Speaker 0
53.55s
So neenga eppa edutheengannu therinjukkalaama last-aa?
Speaker 1
56.97s
Vaadhu savaa?
Speaker 1
62.87s
Aindhu onbadhu irandaayirathu irubathi naalu.
Speaker 0
65.99s
Okay, oru aaru months back thaan eduthirukkeenga correct-aa?
Speaker 1
68.57s
Aamaa aamaa.
Speaker 0
68.95s
So ECG-kko ellamae eduthutteenga.
Speaker 1
70.97s
Aamaa aamaa.
Speaker 0
71.89s
Okay sir, so neenga venumna Dexa eduthukkonga sir, enga center-ukku varra maadhiri already Dexa pathi pesi irundhomla sir namma.
Speaker 1
78.59s
Aamaa aamaa.
Speaker 0
79.45s
Aa Dexa venumna eduthukkonga blood test kooda serthu, yenna Dexa moolama unga bone evlo fragile-aa irukku, evlo density irukku, visceral fat enna irukkunnu therinjukkalaam, neenga Dexa eduthukkalaam sir.
Speaker 1
88.23s
Neenga teacher.
Speaker 1
90.83s
Sari okay.
Speaker 0
91.89s
Mm.
Speaker 1
92.41s
Bone density kammiyaa irukku appadinnaa adhai improve panna mudiyuma?
Speaker 0
96.89s
Aa kandippa sir, ippa bone density kammiya irukkunna enna deficiency? Onnu vitamin deficiency irukkum ungalukku illa calcium deficiency irukkum. Calcium yen kammiya irukkunna vitamin D kammiya irundha kooda ungalukku calcium kammiya irukkum. Okayva? So bone density therinjukkura namma blood test eduthukkirom. Idhanaala bone density kammiya irukku appadinnu therinjukkura thaan andha blood test. Puriyudha sir ungalukku?
Speaker 1
116.77s
Puriyuthunga, aana Vitamin D vandhu oru ondru year munnadi paarthen, adhu andha normal range ulla dhaan irundhadhu.
Speaker 0
123.53s
Okay sir, illa namakku calcium irukku, vitamin, minerals ellame irukkula sir? Oru bone thevaiyaana ellame venumla namakku.
Speaker 1
130.31s
Aa aa puriyudhulaa
Speaker 0
130.81s
Puriyudhunga, adhe maadhiri Vitamin D mattum ippa neenga eduthukkireenga supplements-na adhu kooda K2, MK7 ondru edukkanum, so appadhan ungalukku vandhu Vitamin D calcium-aa absorb aagum.
Speaker 1
140.37s
Okay.
Speaker 0
140.47s
So idhu maadhiri chinna chinna vishayam irukku sir, so adhukkaagadhaan neenga oru bone density eppadikkunnu therinju paakkureenganna oru blood test kooda edukkureenga, innum konjam better-aa irukkum.
Speaker 1
149.63s
Okay.
Speaker 0
150.53s
Okay, neenga eppa edukkureengannu sollunga, namma vandhu slots pannikkalaam. Center-la vandhu edukkureengala illa direct-aa edukka poreengala sir? Unga veettukke vandhu eduthukkalaama.
Speaker 1
158.91s
Illa neenga andha idhu depth of scan adhu anga vandhudhaane edukkanumnu sonneenga.
Speaker 0
163.81s
Aama sir adhu centerukku vandhudhaan sir edukkirom.
Speaker 1
166.13s
Appa vandhu appave blood test eduthukkalaame.
Speaker 0
168.57s
Aa okay sir, neenga ippo idhu vandhu one eighty one blood test mattum ungalukku vandhu fasting edukkanum sir.
Speaker 0
175.91s
Okava?
Speaker 1
176.17s
Aamaa kaalaiyila castinglaye varanum.
Speaker 0
178.81s
Aamaam Sir.
Speaker 0
180.91s
So neenga ungaloda prefer time ennannu sonneenganna yenna nine o'clock thaan Dexa edukka start pannuvaanga.
Speaker 1
181.11s
Aa.
Speaker 0
186.29s
Okava physician vandhu nine o'clock dhaan varuvaanga so adhukku munnaadi nammallukku vandhu idhuvum irukku slots irukku.
Speaker 1
186.47s
Okava
Speaker 0
191.87s
Blood drop mudichittu namma dextra eduthukkalaama? Adhu maadhiri plan pannikkireengala? Ippo nine to ten to twelve hours vandhu fasting irukkanum, okay? So ten to twelve hours fasting-na ippo night neenga oru nine o'clock saappittingana, next day morning nine o'clock neenga vandhu illa oru eight o'clock appadinnuma plan pannikkalaam blood test-ku. So adhu mudichittu konda wait panni dextra eduthukittu vandhurunga neenga.
Speaker 1
198.91s
Mm.
Speaker 1
208.73s
Aa okay okay.
Speaker 0
210.51s
Okava?
Speaker 0
212.31s
Illanna neenga enga irundhu sir pesureenga Chennaiyila?
Speaker 1
215.71s
Chennai Paadi.
Speaker 0
217.23s
Aa body okay sir illanna namma veettukku vandhu ungalukku naan blood test book panniduren.
Speaker 0
222.63s
Okay blood test mattum anga book panniduren, veetla vandhu blood draw panniduvanga, doctor consultation varuveengalla neenga?
Speaker 1
226.51s
Doctor.
Speaker 1
228.75s
Aamaa.
Speaker 0
229.23s
So annaikku Dexa eduthuttu appadiye doctor consultation eduthuttu poyidunga.
Speaker 1
237.05s
Sari idhula venaam naan varumbodhe angaye eduthukkalaam edhukku
Speaker 0
239.99s
Aa sari okay sir, yenna ungaloda comfort-kkaaga dhaan namma doctor consultation varumbodhu neenga DEXA eduthalaam okay, illa first DEXA eduthuttu neenga thiruppi adhukkappuram doctor consultation eduthalaam okay sir.
Speaker 1
250.53s
Mm.
Speaker 0
251.41s
Sir neenga eppa edukka poreengannu sollunga namma slot book pannikkiren sir.
Speaker 1
256.25s
Sunday irukkungala?
Speaker 0
258.35s
Naan slot check pannittu ungalukku solluven, naan innum template anuppuren sir ungalukku.
Speaker 1
262.01s
Aa okay.
Speaker 0
262.29s
Okay ungaloda height weight ungaloda address idhu ellame enakku konjam send pannunga, naan idhu mattum check pannittu ungalukku solren, slots mattum Sunday ethanai manikku slot irukkunnu check pannittu solren ungalukku.
Speaker 1
271.21s
Sari okaynga, height vandhu nootru aaru moondru moondru.
Speaker 0
273.55s
Illa sir, template adhaan sir share pannuren, unga name, mobile number, address ellame enakku share panni vidunga.
Speaker 1
278.83s
Mm
Speaker 0
279.29s
Okay-va, naan ungalukku slots check panniduren. MRC Nagar inga dhaane edukka poreenga? So inga irukkaana slots naan ungalukku update pannuren WhatsApp-la.
Speaker 1
282.33s
Aa
Speaker 1
286.63s
Sari.
Speaker 0
287.13s
Okay vaa okay sir.
Speaker 1
288.21s
Idhukku price vandhu evvalavu irundhu sonneenga?
Speaker 0
290.39s
Aa ettin thousand sir but ippo padhinaindhu percent discount poyittu irukku padhinaindhu thousand moondru sir.
Speaker 1
296.45s
Sari okay okay.
Speaker 0
297.75s
Mm okay.
Speaker 1
298.41s
Aanaa idhula edhavadhu kuraipaadu irundhaa correct panna mudiyumnu solreenga.
Speaker 0
302.93s
Yes sir.
Speaker 1
303.97s
Density kammiyaa irundhu.
Speaker 0
305.61s
Aama sir, ungalukku bone density kammiya irukku illa visceral fat irukkunnu, ippa chinna chinna namma difference pannale namakku kandippa changes theriyum, changes theriyum sir.
Speaker 1
314.21s
Okay
Speaker 0
314.21s
Okayva, ippo cholesterol high cholesterol irukkudhuna namma food food habits eppadi change pannanumnu solluvanga okayva? Ennenna health supplements eduthukkalaam illa enna muscle exercise pannalaam appadindrathu but consistently namma enna follow pannuromdradhula dhaan sir irukku main thing namma.
Speaker 1
327.33s
Main thing namma paatheenganna nee ungakitte irukkeengala?
Speaker 0
330.87s
Aamaam Sir.
Speaker 1
332.03s
Unga kittayum thaan vaangikkanum.
Speaker 0
333.43s
Aama neenga andha supplements veliya vaangittu irukkeengala okay maximum supplements inga vaangittu irundha ungalukku bettera irukkum.
Speaker 1
338.49s
Mm mm.
Speaker 0
339.21s
Doctor recommend pannuvaanga ungalukku.
Speaker 1
341.09s
Adhellam extra cost dhaan.
Speaker 0
342.57s
Aamaa sir supplements extra dhaan sir.
Speaker 0
348.41s
Sari okay sir naan ungalukku template share panren neenga adhai oru.
Speaker 1
350.21s
Panren neenga adhai oru test ellame edukkanuma illa ondru rendu ippa already naan enkitta kooda vachiruppen.
Speaker 0
356.37s
Illa sir, blood test mattum idhu oru comprehensive package adhaan sir varum, separately edukka maattanga.
Speaker 1
360.97s
Mm.
Speaker 0
361.51s
Okay, idhu package edhaa sir varum?
Speaker 1
364.35s
Ok ok.
Speaker 0
365.31s
Mm
Speaker 1
365.93s
Ippa blood test-um andha scan-um.
Speaker 0
367.83s
Exam scan yes.
Speaker 1
369.75s
Sari sari
Speaker 0
371.11s
Mm
Speaker 0
372.61s
Okay sir, naan slot check pannittu ungalai sollattuma Sunday?
Speaker 1
375.19s
Aa okay okay.
Speaker 0
376.39s
Okay sir, thank you sir.