A
Call Intelligence
Vikram with Nivitha — Jan 24, 2026 14:58
Deal Lost
Cold
Call History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
6.0/10
Active Alerts
1Low Performance: Nivitha
Nivitha scored 3.0/10 on call with Vikram. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
25% into call
Pitch Approach
Product-centric
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
1:20 (80s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
31
Rep Words / Customer Words
168 / 48
Rep Longest Monologue
7s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
thirty seven thousand two fifty sir. maam not interested maam thank you.
|
price | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | 37250.00 | Negative | Main product offered to check biological age of organs. |
Key Moments
300:16
Age Disclosure
Customer confirms he is 55, establishing the baseline for the biological age pitch.
01:13
Price Inquiry
The critical turning point where the customer shifts from curiosity to transaction.
01:17
Hard Rejection
The 37k price point causes immediate loss of interest and call termination.
Discovery Questions
1
Q1
just wanted to know what the age real age
Trust Signals
2
Customer shared his real age (55)
Customer asked clarifying questions about the process
Resistance Signals
2
Immediate rejection after price quote
No attempt to negotiate or ask for discounts
Topics Discussed
Biological Age
Epigenetic Test
Dry Blood Sample
True Diagnostics US
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Cooperative and identifies himself. |
| Discovery/Pitch | 2 | neutral | Asks 'how do you do it?' and 'how much you charge?' |
| Closing | 3 | neutral | Abruptly ends call after price reveal: 'maam not interested maam thank you'. |
Call Transcript
Click to expand
Speaker 1
0.81s
Hello.
Speaker 0
1.65s
Hello, this is Vikram.
Speaker 1
3.43s
Yes, PK?
Speaker 0
5.01s
so good afternoon this is nivitha from iwo.
Speaker 1
7.87s
Here tell me.
Speaker 0
8.67s
there is an enquiry regarding your age and biological age sir.
Speaker 1
12.79s
yaa tell me.
Speaker 0
13.77s
aa just wanted to know what the age real age
Speaker 1
16.91s
fifty five.
Speaker 0
18.25s
oke sir. vi haav eppijenetik test.
Speaker 1
21.75s
Okay.
Speaker 0
21.95s
Okay. It tells your biological age, sir. It's basically to test your organs, sir.
Speaker 1
27.15s
oke.
Speaker 0
27.93s
okey dis is laik vi aar evri iyar vi aar selibretting avar kaalendar eej raait.
Speaker 1
32.71s
Okay.
Speaker 0
33.21s
so based on your organs we will be
Speaker 0
37.17s
vi will bi tiling hau mach ej is yu sar.
Speaker 1
39.47s
oke so hau du yu du it?
Speaker 0
41.51s
aa we have a simple practice sir. we will be sending a kid to your home.
Speaker 1
45.85s
oke.
Speaker 0
46.57s
okay you have to take dry blood samples.
Speaker 1
49.39s
Okay.
Speaker 0
49.81s
and you have to send it back to us sir. so in india we are the only one who checks the biological age.
Speaker 1
56.37s
Mm-hmm.
Speaker 0
56.85s
so we will be sending this thing to the true diagnostics in u s e sir.
Speaker 1
61.39s
Okay.
Speaker 0
62.07s
Okay, they will be calculating your biological age.
Speaker 1
65.13s
Okay.
Speaker 0
66.01s
of your organs.
Speaker 1
67.77s
oke.
Speaker 0
68.69s
okay. just this is simple quick test vandhu. blood dry blood sample collection sir.
Speaker 1
73.61s
How much you charge for it?
Speaker 0
75.17s
thirty seven thousand two fifty sir.
Speaker 1
77.51s
maam not interested maam thank you.
Speaker 0
79.31s
Okay thank you.