A
Call Intelligence
Karthikeyan with Nivitha — Jan 24, 2026 15:02
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Karthikeyan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
17% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
2:39 (160s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
48
Rep Words / Customer Words
264 / 148
Rep Longest Monologue
15s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Distance/Location
I found that uh it's from Chennai right? Okay, I am from Hyderabad, so it's very long, right?
|
logistics | Customer | Yes | feature benefit (home collection) | Excellent |
|
Price/Package Range
Is there any other packages? ... normal package.
|
price | Customer | Yes | alternative choice | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Interested | Comprehensive blood test package with home collection. |
| aiwo 100 blood test | Rep | 10000.00 | Neutral | Minimal/Normal range package. |
Key Moments
300:22
Location Objection
Critical moment where the lead almost dropped due to thinking the service was only in Chennai.
00:41
Home Collection Confirmation
Saved the lead by confirming service availability in Hyderabad.
01:23
Downsell to IO 100
Kept the customer engaged by providing a more affordable option when 18k seemed high.
Discovery Questions
2
Q1
are you planning for any blood test sir?
Q2
other than this you wanted like a minimal range or else a normal package?
Trust Signals
2
Asking detailed questions about doctor/dietician consultations
Requesting sample reports
Enthusiasm Signals
1
Immediate inquiry about price and inclusions
Resistance Signals
2
Initial location objection
Request for a lower-priced 'normal' package
Topics Discussed
Location and Logistics
Home Blood Sample Collection
IO 181 Package Details
IO 100 Package Details
Doctor and Dietician Consultations
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Concerned about the distance between Chennai and Hyderabad. |
| Discovery/Pitch | 2 | neutral | Engaged once home collection in Hyderabad was confirmed. |
| Closing | 3 | neutral | Polite, agreed to review reports. |
Call Transcript
Click to expand
Speaker 0
1.29s
Hello.
Speaker 1
3.73s
hello
Speaker 0
4.49s
aa is it karthikeyan?
Speaker 1
7.07s
Yes.
Speaker 0
7.97s
Sir, good afternoon. This is Nivitha from Ayurveda.
Speaker 1
11.43s
Okay.
Speaker 0
12.31s
aa wait is this an enquiry for a three sixty sir?
Speaker 1
15.59s
okay but uh I have seen your brochure. I found that uh it's from Chennai right?
Speaker 0
21.31s
Yes sir.
Speaker 1
22.59s
Okay, I am from Hyderabad, so it's very long, right? So that's why I didn't message anything after that.
Speaker 0
28.69s
ya. ya and so you are planning for any blood test sir? because we have home collection. if you are planning for a blood test we have i o one eighty one.
Speaker 1
35.29s
Okay.
Speaker 1
38.61s
Okay.
Speaker 0
39.03s
which covers you come harder.
Speaker 1
40.35s
you come Hyderabad.
Speaker 0
41.53s
yes sir. lab technician will be coming to your place for blood sample collection and urine analysis.
Speaker 1
46.79s
Okay.
Speaker 1
48.97s
Okay, I want to know the prices and all.
Speaker 0
50.93s
ya sir. basically da prais of i o ek sau ek sau is athin thausand.
Speaker 1
55.23s
Okay.
Speaker 0
55.97s
Uh it covers your doctor consultation, dietician consultation. And the test included will be like kidney functioning, liver functioning, cardiac wrist markers, tumor panels, steroid panels, STD panels. So everything will be A to Z, everything will be covered under this package, sir.
Speaker 1
71.27s
Okay.
Speaker 1
73.71s
Is there any other packages?
Speaker 0
77.19s
other than this you wanted like a minimal range or else a normal package?
Speaker 1
82.65s
normal package.
Speaker 0
83.89s
vi haav i o haandrad sir. it kaast ten thaavasaand.
Speaker 0
88.45s
but in this comparatively we have liver functioning kidney functioning but the biomarkers will be like different sir. okay. like we have only hundred.
Speaker 1
95.01s
like
Speaker 0
97.41s
Okay okay.
Speaker 0
99.83s
So, um just have a I'll share you the sample report for this sir. I O one eighty one and hundred. Just have a look at what and all test included in this.
Speaker 1
105.81s
180
Speaker 0
112.91s
Okay.
Speaker 1
112.97s
Okay, you'll provide me a doctor like a dietician.
Speaker 0
116.23s
Yes sir.
Speaker 1
116.53s
or any other doctors? No sir,
Speaker 0
118.03s
no sir we have no no we have a general doctors general physician.
Speaker 1
123.09s
Okay.
Speaker 0
123.57s
They'll be expanding your reports. So based on your reports, we have separate dietician also. So they'll be recommending you the diet chart.
Speaker 1
132.83s
Okay.
Speaker 1
135.39s
overall dietitian and doctor consultation include the price in the price only.
Speaker 0
140.05s
yes sir. everything is included sir.
Speaker 1
142.97s
Okay.
Speaker 1
145.99s
aaiyil let yoo no maam.
Speaker 0
147.01s
Yeah sure this is my number. Okay what you have queries just give a call back to the same number sir myself Nivita.
Speaker 1
149.25s
What you have
Speaker 1
153.97s
Okay.
Speaker 0
154.79s
called the same numbers, okay?
Speaker 1
157.37s
Thank you.
Speaker 0
158.49s
Thank you sir. Have a good day.