A
Call Intelligence
None with Nivitha — Feb 09, 2026 17:11
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
1.0/10
Technical Quality
4.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Telugu
Brand Awareness
none
Brand Sentiment
neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
new_inquiry
Conversation Flow
Opening Type
other
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
60% into call
Pitch Approach
product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:35 (95s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Moderate
Total Speaker Turns
24
Rep Words / Customer Words
184 / 42
Rep Longest Monologue
28s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language Barrier
No no you tells in Telugu or something I'm not getting you right.
|
communication | Customer | Yes | pivot | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| complete diagnostic package | Rep | 600000.00 | Neutral | Includes IO 181 blood test, food intolerance, gut microbiome, ECG, Echo, and Leela Palace stay. |
Key Moments
300:26
Customer confusion on 'Health Care'
Shows the customer has no prior context of the brand or service.
00:54
Language preference request
Customer explicitly asks for Telugu, which the agent cannot provide, leading to a sub-optimal English pitch.
01:29
Price Drop
Agent reveals the 6 lakh price point without establishing sufficient value first.
Resistance Signals
2
language_barrier
direct_questioning_of_intent
Confusion Signals
3
What do you want?
vacation aa
I'm not getting you right
Topics Discussed
Diagnostic tests
Luxury stay
Wellness retreats
Pricing
Language preference
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer asks 'What do you want?' and 'What do you mean health care?' |
| middle | 2 | negative | Language barrier causes friction; customer asks for Telugu. |
| closing | 3 | neutral | Customer listens to the pitch without much verbal feedback. |
Call Transcript
Click to expand
Speaker 0
1.13s
Hello
Speaker 1
1.81s
Hello?
Speaker 0
3.07s
haay so dis guruvin.
Speaker 1
5.09s
ya ya modi gavachan.
Speaker 0
5.83s
Nivitha from Aivu Wellness Center.
Speaker 1
9.77s
Okay.
Speaker 0
10.29s
just visiting enquiry for health issue sir. just wanted to know whether you have taken the service sir.
Speaker 1
16.03s
What do you want?
Speaker 0
17.09s
um just inquire visiting enquiry for a health case and sir.
Speaker 1
22.91s
vacation aa.
Speaker 0
24.01s
health station health station sir.
Speaker 1
26.47s
What do you mean health care?
Speaker 0
28.17s
aa it's a re-devision program.
Speaker 0
31.37s
Okay, you'll be having diagnostics along with the retreats. Are you comfortable with summers?
Speaker 1
37.11s
what is what is that?
Speaker 0
38.69s
aa you are comfortable with tamil sir?
Speaker 1
41.99s
koumbe stomach.
Speaker 0
43.77s
ai jodd no sir yu ken stick tamil tamil.
Speaker 1
48.23s
sammel.
Speaker 0
49.65s
oke sir. iyo kam. hello sir. ami ami audible?
Speaker 1
54.29s
No no you tells in Telugu or something I'm not getting you right.
Speaker 0
57.37s
Yeah yeah okay sir. So I'll tell in English itself. So it's a complete diagnostic package. So you will have a stay at Leela Palace. Okay. It's a complete uh diagnostic package. You will have a IO one eighty one blood test, food intolerance test, gut microbiome test.
Speaker 0
73.25s
ee see jee ee ko scan xerise evrithing yu vil bi havin. alang vit dis yu vil git e retrik laik masaj paas sauna.
Speaker 0
81.81s
cold adoption, everything will covered under this health care program sir.
Speaker 1
87.71s
commerce ekvees sheet
Speaker 0
89.45s
for a single person it cost six lakhs.
Speaker 1
92.87s
Podhiyama.
Speaker 0
94.73s
So if you