A
Call Intelligence
Sachindran with Nivitha — Feb 02, 2026 16:47
Deal Lost
Cold
Call History
4 attemptsRep Performance
3.0/10
Pitch Effectiveness
2.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
6.0/10
Active Alerts
3Low Performance: Nivitha
Nivitha scored 3.0/10 on call with Sachindran. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Sachindran. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Sachindran.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
50% into call
Pitch Approach
Feature-dumping
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:29 (30s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
58 / 16
Rep Longest Monologue
10s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Lack of Interest
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not interested
No, no, I'm not interested. Thank you have a good day.
|
lack of interest | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Main product of the call; described as a comprehensive blood test. |
Key Moments
300:10
Enquiry Reference
Agent attempts to establish context by mentioning a previous enquiry.
00:14
Customer Query
Customer asks 'What is that?', showing they either don't remember the enquiry or didn't make it.
00:25
Hard Rejection
Customer shuts down the pitch and ends the call.
Resistance Signals
2
No, no, I'm not interested
What is that? (indicating lack of prior knowledge/intent)
Confusion Signals
1
What is that?
Topics Discussed
IO 181 Blood Test
Liver Function
Kidney Function
Cardiac Markers
Heavy Metals
Vitamins
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer confirms identity and asks for clarification. |
| Pitch | 2 | neutral | Customer interrupts the list of tests. |
| Closing | 3 | negative | Abrupt rejection and termination of call. |
Call Transcript
Click to expand
Speaker 0
1.23s
Hello
Speaker 1
2.19s
Here.
Speaker 0
2.81s
Sir ithu Sachindran.
Speaker 1
5.01s
Yes, speaking.
Speaker 0
6.11s
so this is nivitha from i o wellness center.
Speaker 1
9.09s
um okay.
Speaker 0
10.05s
visit an enquiry for IO 181 blood test.
Speaker 1
14.27s
What is that?
Speaker 0
15.27s
Uh it's a comprehensive blood test which covers your liver functioning, kidney functioning, cardiac risk markers, tumor panels, heavy metal screening, vitamin screening, everything will come under this package, sir.
Speaker 1
21.91s
Metals cleaning vitamins cleaning
Speaker 1
25.63s
No, no, I'm not interested.
Speaker 0
27.61s
Thank you have a good day.