A
Call Intelligence
Gayathri with Nivitha — Feb 19, 2026 15:05
Deal Lost
Cold
Call History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
0.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Gayathri.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Gayathri. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High (Targeted for employment)
Brand Sentiment
Neutral/Professional
Budget Sensitivity
N/A
Readiness to Buy
N/A
Decision Maker
N/A
Lead Type
new_inquiry
Conversation Flow
Opening Type
greeting
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:30 (31s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
13
Rep Words / Customer Words
48 / 32
Rep Longest Monologue
8s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:11
Candidate identifies as M.Sc. Biotechnology graduate.
Clarifies the purpose of the call is recruitment, not sales.
00:25
Rep provides hr@aiwo.com email address.
Resolution of the caller's request.
Topics Discussed
Job Vacancies
Biotechnology
HR Contact Information
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite introduction. |
| Inquiry | 2 | neutral | Asking about job vacancies. |
| Closing | 3 | positive | Received the email address for HR. |
Call Transcript
Click to expand
Speaker 1
1.05s
Hello
Speaker 0
1.59s
Hello
Speaker 1
3.05s
Hello Ma'am.
Speaker 0
3.97s
Ma'am good evening this is Nivitha from IO.
Speaker 1
7.27s
Okay Ma'am, Ma'am en peru Gayathri.
Speaker 0
9.67s
Sollunga Ma'am.
Speaker 1
11.01s
Naan vandhu M.Sc. Biotechnology mudithirukken Ma'am, eadhavadhu vacancies irukkaannu kekkuradhukkaaga call irukken.
Speaker 0
15.65s
Okay Ma'am HR at IO dot com-ku neenga unga resume forward pannunga regarding edhuna enquiry irundha unga call pannunga okay-va.
Speaker 1
23.79s
Headcar at.
Speaker 0
25.03s
ech aar at ai o dot com e ai dablu o.
Speaker 1
28.59s
Okay Ma'am
Speaker 0
29.43s
Okay Ma'am, thank you.
Speaker 1
30.21s
Thank you.