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Call Intelligence

Shafi Muhammad with Nivitha — Jan 28, 2026 11:13

Deal Lost Warm
Customer Shafi Muhammad
Phone +919677550409
Rep Nivitha
Team Sales
Date 2026-01-28 11:13
Duration 2:11
Source whatsapp

Call History

3 attempts
Total Attempts3
First CallJan 25, 2026
Last CallJan 29, 2026
Total Talk Time34.1 min
Other RepsBharath Kumar, Bharath Kumar
Rep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
85.0%
Personalization
8.0/10
Technical Quality
5.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 15.00%
Calls Before Closure 3
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 2
Pitch Start 65% into call
Pitch Approach Incentive-based
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 2:11 (132s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 42
Rep Words / Customer Words 218 / 184
Rep Longest Monologue 12s
Customer Longest Monologue 9s
Silence Gaps (>2s) 1 (max 8.0s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Price

Objections

1
Objection Category Raised By Handled Technique Quality
Offer expiry
adhu ennaikku varum offer? ... Republic Day supplement irukkura padhinaindhu percentage offer.
 price Customer Yes discount matching / exception handling Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
supplements Customer -- Interested Customer inquired via WhatsApp; agent following up on specific needs.
doctor consultation Rep -- Positive Arranging a call back with the doctor for report review.

Key Moments

3
00:28
Customer mentions existing reports
Indicates high intent and that the lead is deep in the funnel.
01:31
Customer asks about Republic Day offer
Identifies the primary conversion trigger/incentive for the customer.
01:43
Agent honors expired discount
Critical moment that secured customer buy-in for the next step.

Discovery Questions

2
Q1 Enna supplements ungalukku thevaipaduthu? (What supplements do you need?)
Q2 Bharath kitta pesuneengala? (Did you speak with Bharath?)

Trust Signals

3
Sharing personal location (Madurai)
Mentioning previous agent by name
Confirming he has already done tests

Enthusiasm Signals

1
Proactive inquiry about the 15% discount

Resistance Signals

1
Concern about the offer expiry

Confusion Signals

1
Initial confusion about the phone number/agent identity

Topics Discussed

Supplements Medical Reports Doctor Consultation Republic Day Offer Madurai Location Previous Agent (Bharath)

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Slightly confused about which agent is calling.
Middle 2 neutral Explaining his history with Bharath and his reports.
Closing 3 positive Happy that the discount will be honored and consultation is being arranged.

Call Transcript

Click to expand
Source File +919677550409 28-1-2026, 11-13-44am.mp3
Transcript +919677550409_28-1-2026,_11-13-44am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19904