A
Call Intelligence
Vishal Bhan with Nivitha — Feb 14, 2026 15:42
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
20.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Vishal Bhan. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Vishal Bhan.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:18 (19s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
32 / 24
Rep Longest Monologue
3s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / Not a good time
I actually can't talk right now. Can you call later please?
|
time | Customer | Yes | agreement and scheduling | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health care services | Rep | -- | Neutral | Introduction of company name |
Key Moments
100:14
Customer request for callback
Ends the current sales opportunity and moves it to a future follow-up.
Resistance Signals
1
I actually can't talk right now
Confusion Signals
1
from where
Topics Discussed
Company Identification
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and identification |
| Closing | 2 | neutral | Polite request to call back later |
Call Transcript
Click to expand
Speaker 1
0.37s
Hello.
Speaker 0
0.97s
hello
Speaker 0
2.55s
hello. is this vishal bhai?
Speaker 1
2.87s
Hello.
Speaker 1
5.05s
Yeah, who is this?
Speaker 0
5.87s
this is neetha from i o health care.
Speaker 1
9.19s
from where
Speaker 0
10.13s
Io Health Care sir, Io AIW.
Speaker 1
13.59s
oke.
Speaker 0
14.21s
aa visiting.
Speaker 1
14.23s
I actually can't talk right now. Can you call later please?
Speaker 0
16.65s
Yeah sure sure sure. So when is the right time to stop it?