A
Call Intelligence
None with Nivitha — Feb 18, 2026 16:43
Deal Lost
Cold
Call History
1 attemptRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Low Performance: Nivitha
Nivitha scored 2.0/10 on call with None. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Lead Type
outbound
Conversation Flow
Opening Type
failed_connection
Opening Quality
Low
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
information_sent
Call Structure
Duration
0:16 (17s)
Primary Language
English
Code Switching
None
Total Speaker Turns
2
Rep Words / Customer Words
11 / 0
Rep Longest Monologue
4s
Customer Longest Monologue
0s
Silence Gaps (>2s)
1 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:12
Agent leaves voicemail
Agent identifies herself and the company (AIWO) but no interaction occurs.
Topics Discussed
Health related services
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Automated voicemail response. |
Call Transcript
Click to expand
Speaker 1
0.01s
Your call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.
Speaker 0
12.91s
Hi sir, this is Nivita from I U regarding your health related services.