A
Call Intelligence
Bobby with Nivitha — Feb 19, 2026 15:40
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Bobby. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
outbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:23 (24s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
13
Rep Words / Customer Words
32 / 21
Rep Longest Monologue
5s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Not Interested
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Did not make an enquiry
Aa yaarukkathaiyum pannalaam.
|
not interested | Customer | No | acceptance | Poor |
Key Moments
100:18
Denial of enquiry
The customer states they didn't make an enquiry, effectively ending the sales opportunity.
Discovery Questions
1
Q1
I O Health Center-ku enquiry pannirundheengala sir?
Resistance Signals
1
Denial of enquiry
Topics Discussed
Enquiry verification
Brand identification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers and asks what is needed. |
| Discovery | 2 | neutral | Customer denies making an enquiry. |
Call Transcript
Click to expand
Speaker 0
1.41s
Hello
Speaker 1
1.43s
Hello.
Speaker 0
4.15s
Hello, is this Bobby?
Speaker 1
4.53s
Hello
Speaker 1
6.45s
Sollunga enna venum?
Speaker 0
7.25s
Aa sir naan Nimi Thayavu Health Carela irundhu pesugiren
Speaker 1
9.75s
Enna Madam?
Speaker 0
10.69s
IO Health Carela irundhu pesuchukkonga.
Speaker 1
12.59s
Aa sollunga Madam.
Speaker 0
13.79s
I O Health Center-ku enquiry pannirundheengala sir?
Speaker 1
18.83s
Aa yaarukkathaiyum pannalaam.
Speaker 0
20.43s
Okay so thank you have a good day.
Speaker 1
21.89s
Okay avanga thank you.