A
Call Intelligence
Harjeetsingh Makkar with Nivitha — Feb 14, 2026 15:49
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
2.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
2.0/10
Active Alerts
3No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Harjeetsingh Makkar.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Harjeetsingh Makkar. Coaching opportunity.
Low Performance: Nivitha
Nivitha scored 2.0/10 on call with Harjeetsingh Makkar. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
42% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:18 (19s)
Primary Language
English
Code Switching
None
Total Speaker Turns
9
Rep Words / Customer Words
21 / 16
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing/Interest
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not interested at the moment
No ma'am I am not interested at the moment. Thank you.
|
timing/interest | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| wellness/preventive care | Rep | -- | Negative | Explaining what AIWO is after the customer asked 'What is that?' |
Key Moments
200:08
Customer asks 'What is that?'
Indicates the customer does not remember the brand or the form they filled out 2 days prior.
00:14
Customer rejects the pitch.
The definitive end of the sales opportunity for this call.
Resistance Signals
1
Explicit rejection: 'No ma'am I am not interested at the moment.'
Confusion Signals
1
Lack of brand recognition: 'What is that, ma'am?'
Topics Discussed
Wellness care
Preventive care
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and inquiry. |
| Pitch | 2 | neutral | Immediate rejection once the service was identified. |
Call Transcript
Click to expand
Speaker 0
0.73s
Okay.
Speaker 1
1.53s
Hello.
Speaker 0
2.13s
Hello,
Speaker 1
3.91s
Yeah?
Speaker 0
4.65s
So this is Nivitha from IO.
Speaker 1
8.37s
What is that, ma'am?
Speaker 0
8.67s
It's a wellness care sir, kind of preventive care.
Speaker 1
14.87s
No ma'am I am not interested at the moment. Thank you.
Speaker 0
17.89s
thank you sir