A
Call Intelligence
Arpita Lulla with Nivitha — Feb 18, 2026 14:50
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
0.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
10.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Arpita Lulla.
Low Performance: Nivitha
Nivitha scored 0.0/10 on call with Arpita Lulla. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Arpita Lulla. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
failed_connection
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
information_sent
Call Structure
Duration
0:25 (26s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
4
Rep Words / Customer Words
38 / 31
Rep Longest Monologue
11s
Customer Longest Monologue
5s
Silence Gaps (>2s)
2 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health treatment/tablets | Rep | -- | Neutral | The speaker mentions health treatment and tablets in the voicemail message. |
Key Moments
200:00
Voicemail Greeting
Indicates the agent failed to reach the lead live.
00:20
Lead mentions treatment and tablets
Confirms the lead's interest in health services despite the missed call.
Topics Discussed
Health Treatment
Tablets
Voicemail
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Voicemail | 1 | neutral | The speaker is leaving a functional message regarding a health call. |
Call Transcript
Click to expand
Speaker 1
0.01s
Your call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.
Speaker 0
12.65s
Sir Amudhan sir-na.
Speaker 0
15.77s
Aa sir, enna vandhu call panreenga sir? And avanukku.
Speaker 0
20.95s
Aa sir, neenga health-um treatment-um neenga vandhu IO floor-la vandhu health call treat pannineenga sir, tablet.