A
Call Intelligence
Sarun with Nivitha — Feb 20, 2026 16:28
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Sarun. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Malayalam
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:28 (28s)
Primary Language
English
Secondary Language
Malayalam
Code Switching
High
Total Speaker Turns
13
Rep Words / Customer Words
48 / 21
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Committed | Referencing the lead's interest in regular checkups. |
Key Moments
200:07
Brand Clarification
Agent has to spell out AIWO as the customer didn't recognize the name initially.
00:24
Confirmation of Habit
Customer confirms he does regular checkups, validating lead quality.
Discovery Questions
2
Q1
where is it enquired for health checkup sir?
Q2
you have mentioned like you'll be doing a health checkup when you're... regularly right?
Trust Signals
1
Customer confirms personal health habits
Enthusiasm Signals
1
Triple affirmation ('yes yes yes')
Resistance Signals
1
Initial confusion about company name
Confusion Signals
1
Misunderstanding of brand name 'AIWO'
Topics Discussed
Health checkup frequency
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks 'Evide?' (Where?) when the agent introduces the company. |
| Discovery | 2 | neutral | Customer confirms his habit of regular checkups. |
Call Transcript
Click to expand
Speaker 1
0.15s
Hello
Speaker 0
1.59s
Hello.
Speaker 1
2.81s
Parannu.
Speaker 0
3.55s
aa sir sarun, dis is nimitha from i o.
Speaker 1
6.41s
Evide?
Speaker 0
7.75s
kaaling phram ai o e ai dabli o.
Speaker 1
10.97s
aa okay
Speaker 0
11.97s
aa where is it enquired for health checkup sir?
Speaker 1
15.19s
ok ok ok
Speaker 0
16.47s
uh just uh you have mentioned like you'll be doing a health checkup when you're...
Speaker 0
22.35s
regularly right.
Speaker 1
24.59s
yes yes yes. can i call you may i have to sumbhaye.
Speaker 0
25.45s
Can I call you?
Speaker 0
27.29s
Ya sure sir.