A
Call Intelligence
Yagna Rupini Madhan with Nivitha — Feb 18, 2026 14:41
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
4
Pitch Start
45% into call
Pitch Approach
Feature-Benefit
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:33 (94s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
34
Rep Words / Customer Words
168 / 62
Rep Longest Monologue
14s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Decision Maker
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to consult others
Okaynga avangalukku vandhadhukku appuram naan ungakitta solli okaynga.
|
authority | Customer | Yes | information provision | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 5985.00 | Neutral | Main product offering involving 181 biomarkers. |
Key Moments
400:26
Health Goal Discovery
Customer confirms interest is only for a 'general' checkup, setting the tone for a preventative sale.
00:42
Price Inquiry
Customer interrupts to ask for cost, indicating price is a primary filter.
01:04
Price Disclosure
Rep discloses price (5985) immediately followed by value stacking to justify the cost.
01:24
Decision Maker Mention
Customer indicates they need to discuss with someone else before proceeding.
Discovery Questions
4
Q1
You have any specific health concern or any health goal ma'am?
Q2
Enga irundhu Ma'am pesureenga neenga? (Where are you speaking from?)
Q3
Unga age therinjukkalaama? (Can I know your age?)
Q4
Ippa enna health checkups pandra idea irukka Ma'am ungalukku? (Do you have an idea for health checkups now?)
Trust Signals
2
Sharing personal details (age, location)
Agreement to review sample report
Resistance Signals
2
Early price inquiry
Need to consult others before deciding
Confusion Signals
1
Initial confusion about the brand name/source of inquiry
Topics Discussed
Biomarkers
Liver function
Kidney function
Predictive health
Price
Doctor consultation
Diet consultation
Sample reports
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about which inquiry the rep was referring to. |
| Discovery | 2 | neutral | Provided age and location readily. |
| Pitch | 3 | neutral | Listened to the list of biomarkers and benefits. |
| Closing | 4 | positive | Agreed to review the sample report. |
Call Transcript
Click to expand
Speaker 1
0.15s
Hello.
Speaker 0
1.01s
Hello.
Speaker 1
2.25s
Hello
Speaker 0
2.89s
Amma Mrs. Roopini.
Speaker 1
4.59s
Kyaa
Speaker 0
5.47s
This is Nivitha from Ivo Ma'am.
Speaker 1
7.27s
Aa okay.
Speaker 0
8.75s
Ma'am, I received an inquiry for IO Health.
Speaker 1
13.09s
O okay okay
Speaker 0
13.93s
Aiyo onnooru irandu onnaavadhu edhuna vandhu enquiry pannirundheengala Ma'am, blood test-nu thing diagnostics.
Speaker 1
18.91s
Hello hi anna, maybe aa pannirukkalaam okay.
Speaker 0
21.37s
Okay, just wanted to know you have any specific health concern or any health goal ma'am?
Speaker 1
26.91s
Adhellam edhuvume illainga just summa generala dhaan pannalaamnu pannirukkaanga.
Speaker 0
30.61s
Okay Ma'am, enga irundhu Ma'am pesureenga neenga?
Speaker 1
32.45s
Coimbatore.
Speaker 0
33.49s
Okay Ma'am, so unga age therinjukkalaama?
Speaker 1
36.33s
Pattu three.
Speaker 0
37.97s
Okay Ma'am, ippa enna health checkups pandra idea irukka Ma'am ungalukku?
Speaker 1
42.01s
Evvalavunga amount?
Speaker 0
43.77s
Idhu IO blood test paartheengala ungalukku aaraayirathu moondru biomarkers cover aagum idhula.
Speaker 1
49.27s
Mm
Speaker 0
49.43s
Okava liver functioning kidney function normal-aa veliya labs-la edukkurathu mattum illaama advance screening namma adhigamaa pannuvom. Ungalukku future-la enna varumndratha predict pannittu athukku enna prevent pannalaamndratha ungalukku recommend pannuvaanga. Ok eppadi prevent pannalaamnnu.
Speaker 1
62.41s
Appadi pannalaam
Speaker 1
63.69s
Mm
Speaker 0
64.01s
Cost-aa aindhu onbadhu vandhu enbadhu aindhu maam.
Speaker 1
66.89s
Mm
Speaker 0
67.23s
Ungalukku Omega reports vandhurum, idhula lipid profile varum, thyroid profile varum, diabetes, kidney functioning, liver functioning, cardiac risk marker sollittu onbadhu indha biometrics cover aagum ma'am. Along with this idhu ungalukku doctor consultation, diet consultation ellame vandhurum ma'am.
Speaker 1
82.51s
Ok.
Speaker 1
84.61s
Okaynga avangalukku vandhadhukku appuram naan ungakitta solli okaynga.
Speaker 0
84.71s
Okay
Speaker 0
87.11s
Ya okay ma'am, naan unga sample report share panren, paarunga paarthu enna call back pannunga okay-va?
Speaker 1
90.11s
Paarthu
Speaker 1
91.69s
Okay okay.
Speaker 0
92.53s
Thank you Ma'am, have a good day.