A
Call Intelligence
None with Nivitha — Feb 05, 2026 17:00
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Malayalam
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
5
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
8:38 (518s)
Primary Language
English
Secondary Language
Malayalam/Tamil
Code Switching
Moderate
Total Speaker Turns
105
Rep Words / Customer Words
1042 / 218
Rep Longest Monologue
75s
Customer Longest Monologue
13s
Silence Gaps (>2s)
4 (max 9.0s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
High
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics/Existing Solution
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already did a test recently
chekking full vaadi sikap seventy six test... four months back.
|
already has solution | Customer | Yes | differentiation | Good |
|
Location/Center availability
No, where is your this one lab test center in Bangalore?
|
logistics | Customer | Yes | service explanation | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Neutral | Main offering including 11 organs and cellular level analysis. |
| epigenetic test | Rep | -- | Interested | Mentioned as a unique offering to understand biological vs calendar age. |
Key Moments
401:45
Customer mentions recent 76-test checkup.
Pivot point for agent to differentiate Aiwo's depth.
03:57
Agent discusses cardiac arrest risks in gym-goers.
Directly addresses customer's lifestyle (gym) to create urgency.
06:11
Customer asks for Bangalore lab location.
Strong buying signal indicating intent to proceed if logistics work.
07:06
Price reveal of 18,000 INR.
Critical moment; customer did not reject, but asked for more details.
Discovery Questions
5
Q1
What's your health concern or do you have any health goals?
Q2
Have you recently taken a blood test or something?
Q3
When was this test done?
Q4
What insights did you get about your health?
Q5
May I know how old you are?
Trust Signals
3
Sharing age (40)
Asking for lab location in Bangalore
Asking about the 'guarantee' or validity period of the test
Enthusiasm Signals
1
Asking 'where is your this one lab test center in Bangalore?'
Resistance Signals
2
Mentioning they already did a test 4 months ago
Interrupting during the price reveal
Confusion Signals
2
Initial confusion on product name
Asking 'how many months is guarantee'
Topics Discussed
Fat loss
Gym safety
Preventive healthcare
Biomarkers
Cardiac arrest risks
Biological age
Home sample collection
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about the product name initially. |
| Discovery | 2 | neutral | Shared details about gym and previous tests. |
| Pitch | 3 | neutral | Listened to long monologues about cardiac health. |
| Closing | 4 | neutral | Requested WhatsApp details for further review. |
Call Transcript
Click to expand
Speaker 1
0.65s
Hello. Ya just I remember actually. Aa yes sir.
Speaker 1
3.75s
avistha product adha adha one adhevo? and just wanted to know what's your health concern or do you have any health goals sir?
Speaker 1
10.95s
Actually I'm going for fat loss actually. I'm actually I'm going for gym also. Sorry sir I couldn't get you. I'm going for fat loss actually. Okay. Yeah. Looking for a surgery.
Speaker 0
22.79s
Yeah.
Speaker 1
24.79s
no I am looking for fat loss actually.
Speaker 1
27.55s
One second sir please stay online. Yeah.
Speaker 1
39.39s
Hello. Hello.
Speaker 0
41.15s
Haan sir.
Speaker 1
42.25s
yaar tell me tell me sir.
Speaker 0
43.33s
Yeah, so I we were basically calling from Ivo Healthcare company, so so we are a preventive care company. From based out of Chennai. And we mainly focus on early detection and we have an advanced comprehensive blood test that we do which has 183 biomarkers in it which helps us in understanding if a person...
Speaker 1
52.71s
Yeah yeah.
Speaker 0
62.31s
uh has any chances of getting any diseases or illnesses in the future.
Speaker 1
67.19s
Because it's a
Speaker 0
67.27s
because it's a deep comprehensive test on a cellular level. So you'll be able to understand the present health status of your body.
Speaker 1
74.43s
Okay ji okay.
Speaker 0
75.25s
Yeah. And this uh in the one eighty one tester we include all the major body organs so eleven organs are included. It will cover all the organs and for each of it we have separate markers on itself so it is one of the only test in India.
Speaker 0
91.99s
that has uh gives you a full on comprehensive look at your body health status. Okay. Yeah. So are there any health concerns that you have or like have you recently taken a blood test or something sir full body checkup or something?
Speaker 1
97.35s
Okay.
Speaker 1
105.59s
chekking full vaadi sikap seventy six test.
Speaker 0
108.77s
okay. and when was this done sir?
Speaker 1
112.47s
Sorry.
Speaker 0
113.17s
When was this test done sir?
Speaker 1
115.05s
decision na loss 45 miltaay.
Speaker 0
116.97s
four months back. Okay. And what insights did you get about your health sir? If you don't mind me asking.
Speaker 1
120.93s
ya ya everything is okay. right.
Speaker 0
123.59s
everything is okay. So yeah. So that is the general test that they do. So in that like it might be focused on one area itself, right? One of the profiles.
Speaker 1
124.91s
ya.
Speaker 0
134.47s
so may know which profile that was is it a lipid profile or a
Speaker 0
139.09s
cardiac profile or something.
Speaker 1
141.09s
all or there's a lipid profile.
Speaker 0
144.07s
ya. so even in lipid profile it mainly focuses on your heart itself sir. heart and the insulin levels.
Speaker 1
150.73s
Yeah.
Speaker 0
150.75s
Yeah.
Speaker 0
151.43s
Yeah.
Speaker 1
151.59s
ya. blood also.
Speaker 0
154.83s
Yes, yes. So that's the thing. So the main thing that differentiates us from the all the other tests is that like in other tests, you'll get to know that about a certain organ in your body that is going bad or has some underlying issues only after it comes in the blood test. Right?
Speaker 0
172.39s
So it's like our test is a precautionary test sir. So before you even get the disease, if you take the test, we'll be uh it will give you an insight on whether you'll be uh some many of the people might be pre-diabetic. They might not even know it.
Speaker 1
180.07s
It will give you a
Speaker 0
188.07s
Many of the uh even the youth these days, right? Because of the food habits and the concentrated uh food that they're having, uh they might have a chance majority ninety nine percent from people from the age of thirty five to fifty five have a chance of having a cardiac arrest.
Speaker 0
205.99s
because of the life habits because many of the people are busy in their daily life like going to a nine to five job or running their business. they might not have time to look and take after their body.
Speaker 0
218.43s
Right. So, body is a temple and we should be taking really good care of it. So, without a proper understanding on people might even join gyms, sir.
Speaker 1
218.47s
Hmm.
Speaker 0
227.71s
Okay. So they think that it's a fitness journey but it is not actually because once you go into the gym and you work out some people might have heart conditions as well.
Speaker 1
227.77s
Okay.
Speaker 0
237.61s
that they might not know. so many even there are many cases where a person a young like twenty two to twenty five year old students who are
Speaker 1
237.65s
that they might
Speaker 0
247.31s
playing soccer or something heavy activity like high stamina sports right?
Speaker 1
251.77s
Bebite
Speaker 0
251.77s
de maiṭ hav a saḍan kārḍiyak arēst dāṭ hyāpen.
Speaker 1
254.25s
.
Speaker 0
255.43s
Even though they are totally active up until that point, it's just a thing that happens suddenly and there are no body indications, there are no even
Speaker 0
265.61s
You won't even have the symptoms. So if that happens, that totally happens, but the thing is in the blood itself, there are many parameters that gives you this insight.
Speaker 1
267.95s
that happens
Speaker 0
275.75s
Okay. And we interlink it with every organ of the body. So it will be a complete imaging of your present day health and for like a general general test they would suggest you to take once in like quarterly or even once uh two twice in a year, right?
Speaker 1
292.37s
Hmm.
Speaker 0
292.93s
So that they can understand if the changes that happen and some of the how it might be affecting your body like in a is it going in a positive or a negative way. But our test we are very confident in it that you we'll suggest our patients only to take it once.
Speaker 0
310.29s
in two years or once in one and a half year.
Speaker 0
314.69s
Ya.
Speaker 1
314.73s
yaa.
Speaker 0
315.47s
So that is the thing and we are also including omega three and omega six test which basically uh is focused on your heart health and then also your brain health.
Speaker 0
326.01s
Yeah. So this is basically the thing. So also is there any other service? Have you looked into our website at all, sir?
Speaker 0
335.87s
Okay. Sorry. Yeah, have you looked into Ivo's website?
Speaker 1
336.83s
Sorry.
Speaker 1
340.59s
Okay.
Speaker 0
341.79s
Yeah, so, uh let me just give you a brief about the company. So, we are one of the only companies in India that provide an epigenetic test. So, an epigenetic test is a test that people do to in order to understand their biological age.
Speaker 1
355.99s
Okay.
Speaker 0
356.37s
okay. so you might have a calendar age right? may i know how old you are sir?
Speaker 1
361.39s
Ame 40 years old.
Speaker 0
362.83s
forty years old. So, because of the life habits and everything, the you have a calendar age of forty, a chronological age. But
Speaker 1
371.25s
No, where is your this one lab test center in Bangalore?
Speaker 0
373.61s
So
Speaker 0
374.43s
Yeah yeah we have lab technique so basically how it works is once you book the test with us our lab technician would be coming to your doorstep to collect the blood sample.
Speaker 1
383.05s
and
Speaker 0
383.23s
And then for the omega three the same thing happens just a dried blood sample and after that it would be sent to either Mumbai or Bangalore.
Speaker 1
391.79s
depending on the availability.
Speaker 0
392.23s
depending on the availability.
Speaker 1
393.45s
Illa illa illa.
Speaker 0
395.33s
Yeah. But we are based in Chennai itself and it's one of a kind test you won't be able to find it anywhere. So the collaborative partners we have for the sample pickup is Thyrocare.
Speaker 1
399.25s
one of
Speaker 1
403.55s
Partners
Speaker 0
409.05s
Yeah.
Speaker 1
410.43s
Hmm.
Speaker 0
411.97s
So that this is basically it sir. So if you'd like I can just send you a sample report so you can get a brief visual understanding of what I'm talking about. And yeah. So you said you were
Speaker 1
421.27s
Hello
Speaker 1
423.87s
Aa charging position test undaavum.
Speaker 0
426.71s
Yeah, so for the one eighty uh one test along with the omega three then doctor consultation and a dietician consultation who will be providing you with a diet chart, the total charge is only eighteen thousand, sir.
Speaker 1
438.03s
eighteen thousand.
Speaker 0
438.93s
Ya.
Speaker 0
442.21s
And so it would cover everything from head to toe, any organ in the body and any health status that needs to be changed, right? Before a disease even uh enters in your body, before the symptoms even show up, there are many uh parameters that it uh the body goes through.
Speaker 1
450.85s
Polar
Speaker 1
459.47s
Hello.
Speaker 0
459.65s
So all that would be shown in your in case
Speaker 1
461.51s
in case blood test pannuromla blood test undaalum aagum.
Speaker 0
465.49s
Yeah.
Speaker 1
466.47s
how many how many months is guarantee ondu ondu and a half year?
Speaker 0
470.41s
yes yes. so up until one year you wouldn't be even because you will be able to track the changes. so ya.
Speaker 0
478.85s
So we'll be uh if at all if at all you are at let's say that you're gonna have some disease tomorrow. In our test we'll be able to get it. So in other tests that's the main thing that separates us. So once you get the disease then you go before some the symptoms show up right.
Speaker 1
486.97s
other test.
Speaker 1
494.81s
that is
Speaker 0
494.81s
That is when you can work on the preventive care. So once you understand that you're going to be having a certain condition or a certain health concern that you're going to have tomorrow, if you find out today, you can work on changes.
Speaker 1
504.75s
You find out
Speaker 1
507.57s
You do one thing, you send me all details about it in WhatsApp.
Speaker 0
507.79s
You can think you said
Speaker 0
510.51s
Ya.
Speaker 1
511.15s
ee okay means asli back okay.
Speaker 0
512.83s
Definitely sir. Ya.
Speaker 1
514.31s
Yeah. Thank you. Thank you. Thank you. Thank you so much.
Speaker 0
514.79s
thank you.
Speaker 0
516.91s
You too sir. Have a great day.