A
Call Intelligence
None with Nivitha — Feb 05, 2026 16:59
Deal Lost
Cold
Call History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
2.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Kannada
Brand Awareness
Low (vague memory)
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
45% into call
Pitch Approach
Reactive
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:32 (33s)
Primary Language
English
Secondary Language
Kannada
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
54 / 32
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Brand Unfamiliarity
I will miss what?
|
trust/authority | Customer | Yes | clarification | Good |
|
Timing/Inconvenience
alli call you guys sir same number. Ya ya sure sir. Call you better.
|
logistics | Customer | Yes | agreement/reschedule | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Rep | -- | Other | Referencing a received enquiry. |
Key Moments
200:15
Brand Clarification
Rep has to spell out 'A-I-W-O' because the customer is confused about who is calling.
00:22
Call Deferral
Customer asks to be called back, ending the sales opportunity for this specific session.
Discovery Questions
1
Q1
so he wanted to know what's your concern sir.
Resistance Signals
2
Confusion about brand name
Requesting call back immediately
Confusion Signals
2
I will miss what?
else at okay long back right
Topics Discussed
Brand Identification
Health Center
Consultation Enquiry
Call Rescheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and acknowledgement. |
| Discovery | 2 | neutral | Customer doesn't recognize the brand name 'Aiwo'. |
| Closing | 3 | neutral | Customer asks to be called back later. |
Call Transcript
Click to expand
Speaker 0
0.49s
Hello. Hello.
Speaker 1
1.13s
Hello.
Speaker 1
3.33s
Sir good evening this is Nivitha from Aivoo.
Speaker 0
6.15s
Yeah, yeah, for me.
Speaker 1
7.67s
and has received an enquiry for a consultation. so he wanted to know what's your concern sir.
Speaker 0
13.79s
I will miss what?
Speaker 1
15.09s
e ai dabli o it's a health center sir.
Speaker 0
18.81s
else at okay long back right okay sorry.
Speaker 0
22.99s
alli call you guys sir same number.
Speaker 1
26.07s
Ya ya sure sir.
Speaker 0
27.49s
Call you better.
Speaker 1
27.91s
I will just call the same number.
Speaker 0
30.15s
Jai Shivaji Maharaj.
Speaker 1
31.05s
Bye sir.
Speaker 0
32.25s
Right.