A
Call Intelligence
Dharun with Nivitha — Feb 18, 2026 11:40
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Nivitha
Nivitha scored 2.0/10 on call with Dharun. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Dharun. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Dharun.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi/Bihari
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:22 (23s)
Primary Language
Malayalam
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
9
Rep Words / Customer Words
11 / 13
Rep Longest Monologue
3s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 5.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language Barrier
English unglish nai aavu Bheemara Bihari sikkiye phone rakho.
|
communication | Customer | No | none | Poor |
Key Moments
200:12
Language Preference Question
The turning point where the customer became hostile and ended the call.
00:19
Hard Rejection
Customer tells the agent to learn Bihari and hang up, ending the sales opportunity.
Resistance Signals
3
Language barrier
Immediate request to hang up
Hostile tone regarding language
Confusion Signals
1
Language mismatch
Topics Discussed
Language preference
Identity verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers the phone. |
| Language Check | 2 | neutral | Customer asks where they called from and rejects English. |
| Closing | 3 | negative | Customer tells agent to learn Bihari and hang up. |
Call Transcript
Click to expand
Speaker 0
1.13s
Hello.
Speaker 1
1.89s
Hello
Speaker 0
3.29s
Aa
Speaker 1
4.05s
Aa Ma'am, amma speaking enthaanu?
Speaker 0
7.43s
Ka
Speaker 1
8.03s
Darun Darun Ma'am.
Speaker 0
10.43s
Kaahan phone lagaye?
Speaker 1
12.55s
Comfortable with English?
Speaker 0
19.55s
English unglish nai aavu Bheemara Bihari sikkiye phone rakho.