A
Call Intelligence
None with Nivitha — Feb 12, 2026 17:01
Deal Lost
Warm
Call History
5 attemptsRep Performance
7.0/10
Pitch Effectiveness
6.0/10
Engagement
5.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
30% into call
Pitch Approach
Direct
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
0:28 (29s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
15
Rep Words / Customer Words
58 / 36
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not in town
Naan unga oorla illaanga maathiri vandhu varum andha appuram solren.
|
logistics | Customer | Yes | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | Mentioned | Other | Follow up on PCOD charges sent previously. |
Key Moments
200:12
Confirmation of receipt
Customer confirms they have seen the PCOD charges, moving the lead to 'informed' status.
00:18
Logistical Objection
Customer reveals they are out of town, explaining the delay in conversion.
Discovery Questions
1
Q1
Eppo blood test edukkira maadhiri idea irukkeenga sir?
Trust Signals
2
Confirmed reading the sent charges
Polite tone
Resistance Signals
1
Location-based delay
Topics Discussed
PCOD
Pricing/Charges
Blood Test
Travel/Location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Middle | 2 | neutral | Acknowledges receipt of information. |
| Closing | 3 | neutral | Defers next step due to travel. |
Call Transcript
Click to expand
Speaker 0
1.39s
Hello.
Speaker 1
1.83s
Hello, aa hello Madam.
Speaker 0
2.67s
Aa hello madam aa sir good evening
Speaker 1
5.31s
Sari Madam.
Speaker 0
5.31s
Aiyo, speaker sir.
Speaker 1
6.91s
Aa, so save pannikkonga sollunga Madam.
Speaker 0
8.41s
Aa ya, nethu ungalukku andha extra andha PCOD charges anuppunala saar?
Speaker 1
12.05s
Aama aama aama paathen paathen Madam.
Speaker 0
14.09s
Aa okay sir, idhula paatheenganna idhukku dhaan sir call pannen. Eppo blood test edukkira maadhiri idea irukkeenga sir?
Speaker 1
18.41s
Naan unga oorla illaanga maathiri vandhu varum andha appuram solren.
Speaker 0
21.47s
Okay okay sir neenga paathutteengalla.
Speaker 1
23.81s
Aa paarthutta maathiri. Ya okay sir.
Speaker 0
24.43s
Ya okay sir, thanks, edhunaalum call pannunga okay-va?
Speaker 1
27.41s
Okay Madam Okay.
Speaker 0
28.13s
Bye.