A
Customer Palaniswamy
Phone +919600725114
Rep Nivitha
Team Sales
Date 2026-02-10 12:21
Duration 12:44
Source None

Call History

5 attempts
Total Attempts5
First CallFeb 10, 2026
Last CallFeb 12, 2026
Total Talk Time13.2 min
Pitch Effectiveness
8.5/10
Engagement
9.5/10
Conversion Probability
80.0%
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 5
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male (Calling for Wife)
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive / Trusting
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Joint
Lead Type new_inquiry

Conversation Flow

Opening Type reference_previous
Opening Quality Professional and direct; customer immediately engages with a specific doubt.
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 8
Pitch Start 41% into call
Pitch Approach Solution-oriented based on diagnostic gaps in previous medical consultations.
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending other

Call Structure

Duration 12:44 (764s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 182
Rep Words / Customer Words 842 / 1156
Rep Longest Monologue 22s
Customer Longest Monologue 45s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Efficacy

Objections

2
Objection Category Raised By Handled Technique Quality
Previous doctors couldn't find the reason despite many tests.
naalu test-nu paatheenganna enna reason-nu avangalaala kandupidikka mudiyala.
trust/efficacy Customer Yes superiority of scope Excellent
Will there be extra fees for the doctor consultation?
adhukkappuram doctor consult fees thaniya varungala?
price Customer Yes value bundling Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Customer 18000.00 Positive Customer asks if this test can find the reason for his wife's delayed periods.
pcos add-on test Rep -- Positive Recommended to specifically address the menstrual cycle issues.
dexa scan Rep -- Interested Suggested if they visit the Chennai center directly for bone density and body composition.

Key Moments

4
01:45
Detailed Medical Disclosure
Customer reveals specific measurements (4cm uterus) showing high intent and trust.
06:19
Mood Swing Validation
Agent connects physical hormones to behavioral issues, creating a strong 'Aha!' moment for the customer.
09:08
Sexual Health Discussion
Customer opens up about lack of interest in sexual life, indicating deep concern for the relationship.
12:21
Couple Package Pitch
Agent successfully expands the deal from one person to two.

Discovery Questions

5
Q1 What is her age?
Q2 Does she have hormone imbalance?
Q3 Does she have sleep issues?
Q4 What is her hemoglobin level?
Q5 Does she have Vitamin D or B12 deficiency?

Trust Signals

3
Sharing intimate details about sexual life interest
Mentioning they watched 'Sir's videos'
Asking if the agent has seen similar cases before

Enthusiasm Signals

2
Repeatedly saying 'Puriyuthu' (I understand)
Asking to save the agent's number

Resistance Signals

2
Concern about side effects of English medicine
Questioning if additional tests will cost more

Confusion Signals

1
Confusion over why previous doctors couldn't find the reason

Topics Discussed

Hormone Imbalance PCOS IO 181 Package Vitamin Deficiencies Mood Swings Home Collection Logistics DEXA Scan Couple Discounts

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Customer is eager to explain the complex medical history.
Discovery 2 neutral Detailed explanation of wife's struggles with periods and mood.
Pitch 3 neutral Customer feels understood when agent validates mood swings as hormonal.
Closing 4 positive Agrees to follow up after the 22nd for booking.

Call Transcript

Click to expand
Source File +919600725114 10-2-2026, 12-21-29pm.mp3
Transcript +919600725114_10-2-2026,_12-21-29pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19892