A
Call Intelligence
Jayesh with Nivitha — Jan 28, 2026 15:52
Deal Lost
Cold
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Jayesh.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Jayesh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
outbound
Conversation Flow
Opening Type
other
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:11 (12s)
Primary Language
English
Code Switching
None
Total Speaker Turns
7
Rep Words / Customer Words
10 / 10
Rep Longest Monologue
4s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time/Busy
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time to talk
saahib, kine call you back please.
|
time | Customer | Yes | compliance | Good |
Key Moments
100:08
Callback Request
Customer terminates the current sales attempt by asking for a later time.
Resistance Signals
1
Immediate request for callback
Topics Discussed
Introduction
Callback Request
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers and immediately asks for a callback. |
Call Transcript
Click to expand
Speaker 1
0.29s
hello?
Speaker 0
0.95s
Hello.
Speaker 1
2.93s
Yes?
Speaker 0
3.79s
sar, this is nivitha from i o wellness center.
Speaker 1
8.17s
saahib, kine call you back please.
Speaker 0
9.85s
Jayesh.
Speaker 1
11.01s
thank you.