A
Call Intelligence
None with Nivitha — Feb 10, 2026 16:48
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
female
Language Preference
Tamil
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
16% into call
Pitch Approach
product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:30 (30s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
13
Rep Words / Customer Words
58 / 18
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
invalid_lead
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong Number / Mistake
Sari illada boy mistake edhavadhu call pannittu iruppen.
|
not_interested | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Other | Verification of a previous enquiry. |
Key Moments
200:10
Customer Confusion
Customer states 'Puriyala' (I don't understand), indicating a lack of awareness of the enquiry.
00:22
Lead Disqualification
Customer explains a child ('boy') might have made the call/enquiry by mistake, effectively ending the sales opportunity.
Discovery Questions
2
Q1
Blood test-ku enquiry pannirundheengala?
Q2
Blood test eduthutteengala Ma'am?
Resistance Signals
2
Puriyala. Ethula? (Don't understand. In what?)
mistake edhavadhu call pannittu iruppen (Might have called by mistake)
Confusion Signals
1
Customer repeatedly asks for clarification on what the enquiry was about.
Topics Discussed
Blood Test Enquiry
Mistaken Identity/Call
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Polite response to greeting. |
| discovery | 2 | neutral | Customer does not understand the reference to the blood test. |
| closing | 3 | neutral | Customer attributes the call/enquiry to a mistake by a boy/child. |
Call Transcript
Click to expand
Speaker 0
0.59s
Hello.
Speaker 1
0.97s
Hello.
Speaker 0
1.41s
Hello
Speaker 0
2.21s
Hi Ma'am, good evening. This is Nivetha from Aivo.
Speaker 1
4.93s
Okay. Yes ma'am.
Speaker 0
5.45s
Yes Ma'am. Ma'am, I O one eight ten blood test-ku enquiry pannirundheengala? Blood test eduthutteengala Ma'am?
Speaker 1
10.19s
Puriyala. Ethula?
Speaker 0
11.25s
i o one eighty one blood test enquiry pannirundheengala ma'am?
Speaker 0
15.05s
Okay.
Speaker 1
16.19s
Sariyaadaa.
Speaker 0
17.53s
Okay Ma'am. So, veettila keezha appuramaa indha number-a call pannureengala?
Speaker 1
22.95s
Sari illada boy mistake edhavadhu call pannittu iruppen.
Speaker 0
24.97s
Okay okay thank you ma'am.