A
Call Intelligence
Biji Joseph with Nivitha — Feb 14, 2026 16:20
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Biji Joseph. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:33 (93s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
22
Rep Words / Customer Words
118 / 102
Rep Longest Monologue
7s
Customer Longest Monologue
21s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Poor Audio/Busy
so your voice is breaking. I couldn't hear you properly.
|
logistics | Customer | Yes | rescheduling | Good |
|
Comparison Shopping
just you all and a couple of others who are doing is you know that that could offer.
|
competition | Customer | No | n/a | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Customer | -- | Interested | Customer confirms interest in a complete health report plan for his age (55). |
Key Moments
300:26
Customer Health Philosophy
Customer reveals he is 55 and proactive about health, specifically mentioning cancer prevention.
00:46
Audio Quality Breakdown
The call shifts from discovery to logistics due to poor connection.
01:27
Callback Agreement
Secures a specific time for a follow-up, keeping the lead alive.
Discovery Questions
1
Q1
do you have any specific health goal or any health concern sir?
Trust Signals
1
Openly shared age and health philosophy
Resistance Signals
2
Mentioned comparing with other providers
Stated he is currently outside and cannot talk
Confusion Signals
1
Audio quality issues caused confusion on both sides
Topics Discussed
Master Health Checkup
Aging
Cancer
Competition
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity and interest. |
| Discovery | 2 | positive | Explains his philosophy on health and aging. |
| Closing | 3 | neutral | Agrees to a callback due to being busy/outside. |
Call Transcript
Click to expand
Speaker 0
1.63s
Hello
Speaker 1
2.85s
Hello.
Speaker 0
3.55s
aa sir is this biji josar?
Speaker 1
6.27s
yep.
Speaker 0
6.95s
this is nimitha varma from hygo health sir.
Speaker 1
10.21s
Yeah.
Speaker 0
10.95s
Is there an enquiry that for IO healthcare, like you'll be doing your master health checkup regularly, right?
Speaker 1
18.89s
i do know ya.
Speaker 0
20.49s
so just wanted to know do you have any specific health goal or any health concern sir?
Speaker 1
26.23s
No, it's just a normal age, fifty five years old, so now the brain will take care for all this that it has to be cancer all this up. Basically, the brain will take care of itself.
Speaker 1
39.19s
So I just thought I'd come that and just you all and a couple of others who are doing is you know that that could offer. So I just thought I'd come.
Speaker 0
46.31s
so your voice is breaking. I couldn't hear you properly. can you make it much more clear please?
Speaker 1
51.85s
So I was just looking on for a health complete health report plan.
Speaker 0
57.07s
Okay.
Speaker 1
57.43s
but you know you could be a post crofter.
Speaker 0
64.09s
Sir, can you text me? Because your voice is very, can we text, can I text you?
Speaker 1
69.13s
Yeah, so I'm outside right now so
Speaker 0
73.71s
yaa okay. shal i kaal yu baak saar? aar elz in da eevining?
Speaker 0
77.13s
so that I can hear you properly.
Speaker 1
81.85s
Yes sir but between six and six o'clock by around five five forty five six o'clock.
Speaker 0
87.93s
yaa okay sir. ai vil kaal it baak at 5:45. okay.
Speaker 1
91.67s
Okay.
Speaker 0
92.27s
thank you sir. have a good day.