A
Call Intelligence
None with Nivitha — Feb 06, 2026 14:53
Deal Lost
Warm
Call History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
5.0/10
Engagement
5.0/10
Conversion Probability
40.0%
Personalization
3.0/10
Technical Quality
2.0/10
Active Alerts
1No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Malayalam
Brand Awareness
low
Brand Sentiment
neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
self
Lead Type
follow_up
Conversation Flow
Opening Type
self_introduction
Opening Quality
moderate
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
58% into call
Pitch Approach
price-first
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
0:36 (36s)
Primary Language
Malayalam
Secondary Language
English
Code Switching
High
Total Speaker Turns
15
Rep Words / Customer Words
68 / 34
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
situational
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently driving
Appo enakku oru drive-la irukken ennaal avanukku WhatsApp-il WhatsApp-il details matha details-ellaam.
|
situational | Customer | Yes | agreement_and_pivot | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | 2009.00 | Neutral | Inquiry follow-up |
Key Moments
300:09
Product Identification
Agent identifies the reason for the call (DEXA scan inquiry).
00:21
Price Disclosure
Agent quotes 2009 INR for the scan.
00:27
Channel Shift
Customer requests details on WhatsApp due to driving, ending the synchronous sales attempt.
Trust Signals
1
Customer confirms the inquiry was made by him.
Resistance Signals
1
Customer deflects the immediate booking by saying he is driving.
Topics Discussed
DEXA Scan
Pricing
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Acknowledges the call. |
| middle | 2 | neutral | Asks for the price/quotation. |
| closing | 3 | neutral | Mentions he is driving and wants to move to WhatsApp. |
Call Transcript
Click to expand
Speaker 1
0.91s
Hello.
Speaker 0
1.79s
Hello.
Speaker 1
4.31s
Sir good afternoon, this is Nivitha from Malgo Wellness Center.
Speaker 0
8.45s
Aa haal
Speaker 1
9.47s
Sir, we are inquiring for eye wood exa scan.
Speaker 0
12.75s
Aa aammaa aa sari.
Speaker 1
13.65s
Aa sir, test scan eppadi edukka poreengannu theriyengala? Appo enna fix pannikkalaama?
Speaker 0
16.89s
Illa enna quotation ellaam marikka mudiyuthu enna varsham.
Speaker 1
21.29s
Okay sir, so adhu extra second hand price vandhu paatheenganna rendu hazarathu ombathu varum sir.
Speaker 0
25.99s
Okay Madam.
Speaker 1
26.95s
Okay Madam.
Speaker 0
27.07s
Appo enakku oru drive-la irukken ennaal avanukku WhatsApp-il WhatsApp-il details matha details-ellaam.
Speaker 1
32.97s
Ya ya sure sir.
Speaker 0
34.75s
Sharam, thank you.
Speaker 1
35.49s
Thank you.