A
Call Intelligence
Vrushali Tupe with Nivitha — Feb 16, 2026 18:00
Deal Lost
Cold
Lead Source
Meta AdsCall History
6 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Vrushali Tupe.
Low Performance: Nivitha
Nivitha scored 3.0/10 on call with Vrushali Tupe. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Vrushali Tupe. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Direct
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:18 (19s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
6
Rep Words / Customer Words
26 / 8
Rep Longest Monologue
5s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Already Handled
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already spoke/Not interested
no no i am okay okay. but they already spoke it.
|
already handled | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Negative | Initial outreach regarding interest in health checkups. |
Key Moments
100:15
Customer Refusal
The customer shuts down the sales attempt by stating they are 'okay' and have already spoken to the team.
Resistance Signals
2
no no i am okay okay
but they already spoke it
Topics Discussed
Health checkups
Previous communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting. |
| Discovery | 2 | neutral | Customer rejects the premise of the call immediately. |
Call Transcript
Click to expand
Speaker 0
0.81s
Hello.
Speaker 1
2.29s
yes ji. hello.
Speaker 0
4.17s
maam good evening this is nivitha from iu.
Speaker 0
8.77s
Ma'am, receive a call regarding a call regarding any health checkups.
Speaker 1
15.07s
no no i am okay okay.
Speaker 0
17.15s
but they already spoke it.