A
Call Intelligence
Vrushali Tupe with Nivitha — Feb 13, 2026 15:47
Deal Lost
Cold
Lead Source
Meta AdsCall History
6 attemptsRep Performance
6.0/10
Pitch Effectiveness
5.0/10
Engagement
6.5/10
Conversion Probability
10.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Curious
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
18% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
7:13 (433s)
Primary Language
English
Secondary Language
Hindi/Tamil
Code Switching
Moderate
Total Speaker Turns
86
Rep Words / Customer Words
842 / 312
Rep Longest Monologue
38s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
No
Total Objections
3
Handled Successfully
2
Handling Rate
66%
Dominant Category
Logistics/Process
Objections
3| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Distance
No, I don't know, but I am very far off, so I don't think that will be possible.
|
logistics | Customer | Yes | service guarantee | Good |
|
Self-Pricking
earlier you said that I have to prick myself.
|
process | Customer | Yes | clarification | Average |
|
No immediate need
no, ai think its oke. ai dont read actually need rait now.
|
urgency | Customer | No | none | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Negative | Comprehensive blood test covering whole body tip to toe. |
| epigenetic test | Rep | -- | Confused | Dry blood sample test to identify organ age. |
Key Moments
301:03
Customer discloses fatty liver and sugar issues.
Critical discovery moment that should have been used to build higher urgency.
04:42
Customer realizes the center is in Chennai.
Major friction point; customer's interest dropped significantly here.
05:56
Price of 18,000 INR revealed.
The 'deal breaker' moment where the customer transitioned to a hard 'no'.
Discovery Questions
3
Q1
what's the age?
Q2
do you have basically any any kind of health checkup or any kind of health related scans?
Q3
yu vil bi laik litil obis ar vali veri normal maam?
Trust Signals
2
Sharing medical history (fatty liver, sugar levels)
Asking specific questions about test components (zinc, magnesium)
Resistance Signals
3
Questioning the need to prick herself
Stating distance as a barrier
Directly stating 'I don't really need right now'
Confusion Signals
2
Confusion between epigenetic prick test and normal blood draw
Misunderstanding location requirements
Topics Discussed
Preventive Care
Epigenetics
Blood Panels
Fatty Liver
Blood Sugar
Home Collection
Pricing
Consultations
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Wants to know what the inquiry was about. |
| Discovery | 2 | neutral | Sharing health concerns and goals. |
| Pitch | 3 | neutral | Struggling with the difference between epigenetic and blood tests. |
| Closing | 4 | neutral | Dismissive after price and location logistics were discussed. |
Call Transcript
Click to expand
Speaker 0
0.01s
hello.
Speaker 1
2.85s
Yes hello.
Speaker 0
3.47s
Aamaa Mrs. Vishali.
Speaker 1
5.63s
new city.
Speaker 0
6.55s
this is nivitha from i o health ma'am.
Speaker 1
10.27s
Yeah.
Speaker 0
10.99s
aa where is it my enquiry that you are looking for a i o health checkup ma'am that you will to do like regularly right?
Speaker 1
18.39s
Yeah yeah but I did not get it that's why actually I put an inquiry what exactly it is.
Speaker 0
23.21s
Yeah, basically we are into preventive care, ma'am. Just wanted to know what's the age?
Speaker 1
27.03s
Hmm.
Speaker 1
31.17s
One needs to get fitter, healthier, lose weight.
Speaker 0
34.55s
sorry ma'am.
Speaker 1
36.41s
My aim is to get fitter, healthier, lose weight, more energy.
Speaker 0
40.53s
okay ma'am. so understood. so you have a health goal right? you just wanted to be fitter and more healthier.
Speaker 1
45.87s
Ya. Ya.
Speaker 0
46.53s
yaa vaats yor ej maam? ej ej.
Speaker 1
49.53s
aa next month I will be completing fifty two years.
Speaker 0
52.53s
52.
Speaker 1
53.91s
Yeah.
Speaker 0
54.55s
ya, okay. do you have basically any any kind of health checkup or any kind of health related scans, anything ma'am?
Speaker 1
63.83s
O grade one sattille go.
Speaker 0
66.57s
Okay.
Speaker 1
67.87s
then little bit thoda blood sugar kabhi kabhi high ho jaati hai like when once or twice and I checked.
Speaker 0
73.07s
yu vil bi laik litil obis ar vali veri normal maam?
Speaker 1
78.03s
No, little obese na.
Speaker 0
79.51s
Ah okay fine ma'am. So basically what I would do is, uh we used to diagnose you, okay? Uh we used to diagnose. Uh basically we have a blood test, scans, everything we have.
Speaker 0
90.17s
so we try to we try to prevent the
Speaker 0
95.25s
We are basically into a preventive care, ma'am. If you go to a hospital, right, they used to diagnose you and they will be telling what kind of supplements you have to take, what kind of medications you have to take. Obviously, we know, right, medicines, we have some kind of side effects also. Excess of everything is has a side effect, right?
Speaker 0
111.99s
But in Ivo, uh as a preventive measures, what we used to recommend is, after diagnosing, we used to we used to give you supplements, basically a good very healthy supplements and what kind of lifestyle modification have to be done and what kind of food you have to take and what kind of regular exercise you have to do it regularly.
Speaker 0
130.67s
This is what basic I O does ma'am. And here we have epigenetic test which other in India they won't do. Only we are doing it. We identify what and all uh hello ma'am you are audible.
Speaker 1
144.87s
Ya.
Speaker 0
145.67s
aa ya ma'am. aa we use to identify your your age of your organs ma'am. so that it helps to reverse your age.
Speaker 0
155.69s
So we have apart from this epigenetic test, we have blood test which covers whole body tip to toe like it is a comprehensive blood test.
Speaker 0
165.93s
it helps you to find out your liver functioning, kidney functioning, cardiac risk markers, tumor panels. basically most labs don't cover hormone panels and all.
Speaker 1
166.17s
healthy
Speaker 0
174.61s
hormone panel, steroid panel, STD panels and even omega we won't cover.
Speaker 1
175.07s
Steroid
Speaker 0
179.87s
okay. omega omega omega three ma'am.
Speaker 1
180.45s
aa
Speaker 1
183.57s
Ya ya okay.
Speaker 0
184.43s
omega and all like it's good it helps you to identify what kind of how your heart helps and then brain helps.
Speaker 1
191.57s
hmm hmm okay.
Speaker 0
192.33s
They won't cover outside. So basically everything will be like diagnosed and based on your reports we will be recommending you uh for a healthy lifestyle modification ma'am.
Speaker 1
202.85s
ya like zinc calcium then what's that magnesium zinc calcium
Speaker 0
208.15s
Ya maam.
Speaker 0
209.79s
Heavy metals will be screened. Heavy metal screening also is included in this thing, ma'am. Your zinc, magnesium, vitamins level will be screened.
Speaker 1
221.11s
So not like a single body.
Speaker 0
221.41s
So not like a single
Speaker 0
223.47s
Sorry ma'am.
Speaker 1
223.51s
Sorry ma'am. Four bodies irukkattu right? Yes ma'am. Basically four bodies irukkattu.
Speaker 0
224.99s
yes ma'am
Speaker 0
226.13s
basically it's a whole body checkup using like blood test and urine analysis. this is a blood test basically.
Speaker 1
234.13s
So that is genetic analysis. What is epigenetic?
Speaker 0
237.07s
epigenetic test is a dry blood sample collection ma'am. So this is a this is blood test normal blood test but this is like used to we used to send a kit for at your place itself. You have to collect it right you have to prick your finger and you have to collect the dry blood sample.
Speaker 0
254.45s
And using that red dry blood sample you have to place it on the sheets we'll be we'll be providing you right.
Speaker 1
261.91s
we will do it with our hand own hand.
Speaker 0
264.23s
uh if you're comfortable you can prick your prick yourself or else like uh if you're coming to a center right we will be helping you for that. we have a trained nurse right?
Speaker 0
275.07s
so our nurse will be taking the checking you and will be taking the dry blood samples.
Speaker 1
280.15s
Major center.
Speaker 0
281.41s
chennai maam.
Speaker 1
283.97s
o no no not possible.
Speaker 0
286.47s
Uh so you can try if you are trying for a healthy lifestyle, right? You can go for a one eight even blood sample, right ma'am? So that it will help you to like show what uh it will screen you completely. It gives you a complete picture of your body and we can be recommending help you to how to reverse your age. And how to be fit also.
Speaker 1
305.63s
yaa, ai gaut all dhat. so besikali it is jast a blad test, rait?
Speaker 0
308.91s
Yeah, basically, yeah, uh you got the point actually. It's not just a blood test, ma'am. Uh if you if you go to a doctor, right, what will they recommend to you? If you have a diabetes, I'm just telling for instance, okay? If you have a diabetes, they'll ask you to check whether the diabetes alone.
Speaker 0
324.99s
That panel is required or else they'll they'll check whether normal panels like thyroid, diabetes and liver functioning, kidney functioning. Even most labs even Thyrocare they does this. But what are the advanced panel they cover? That is what I would ask. C peptide maximum they won't cover.
Speaker 0
343.07s
hech es si ar pi de ol kavard. intram hello.
Speaker 1
346.97s
Ya.
Speaker 0
347.57s
ya maam. so it's coming for cardiac arrest markers right?
Speaker 0
351.89s
okay so what is
Speaker 1
352.25s
Okay. So what is the cost of these tests?
Speaker 0
356.33s
eiṭīn thauzaṇḍ mēm. dis blaṭṭ ṭesṭ.
Speaker 0
360.23s
do it includes your doctor consultation and your diet consultation also.
Speaker 1
360.75s
include your doctor consultation and your
Speaker 1
363.93s
No, I don't know, but I am very far off, so I don't think that will be possible.
Speaker 0
368.91s
vello maam vi haav hom kalekshan aalso.
Speaker 0
371.99s
no need to come to chennai for that. we will be sending a technician to your place itself. so that he will be like calculating the blood sample.
Speaker 1
372.41s
To Kamal Chennai
Speaker 1
378.31s
yaa but earlier you said I have to pick myself.
Speaker 0
381.17s
Sorry Ma'am.
Speaker 1
382.49s
earlier you said that I have to prick myself.
Speaker 0
384.63s
no that is epigenetic test ma'am not a blood sample collection.
Speaker 0
389.35s
that is completely different. epigenetic test what you said is completely different. that is a prick test. but this is normal blood test ma'am.
Speaker 0
398.19s
So anyway you say right it's a very normal blood test. Obviously it's not a it's a comprehensive one right. So what and all like things you will be getting in the future we can be screened in our cell.
Speaker 1
398.39s
So,
Speaker 0
410.19s
so based on that you can screen yourself and we can get a like preventive measures what we have to do.
Speaker 0
417.49s
So you can avoid these kind of issues and all.
Speaker 1
420.59s
no, ai think its oke. ai dont read actually need rait now.
Speaker 0
424.51s
oke.
Speaker 1
424.67s
It's okay. I just out of curiosity I asked. Okay, thanks. Yeah, okay.
Speaker 0
427.27s
Ya okay ma'am. Thank you ma'am. Have a good day. So if you have any questions just give a call back okay.
Speaker 1
429.11s
Good evening.
Speaker 1
431.51s
Ya ya thank you.
Speaker 0
432.13s
Thank you Ma'am bye.