A
Call Intelligence
None with Nivitha — Feb 18, 2026 16:32
Deal Lost
Cold
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Kannada
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:49 (50s)
Primary Language
Kannada
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
21
Rep Words / Customer Words
68 / 32
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
High
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:05
Agent Introduction
Establishes the caller as Nivitha from AIWO.
00:38
Discovery Question
Agent asks for specific health goals, which is the core of the qualification process.
Discovery Questions
1
Q1
do you have any specific health goal or any health concern sir?
Confusion Signals
1
Audio clarity issues at 00:22-00:28
Topics Discussed
Health goals
Inquiry follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the call and the agent's identity. |
| Discovery | 2 | neutral | Customer responds in Kannada but the conversation is cut short. |
Call Transcript
Click to expand
Speaker 0
0.47s
Hello
Speaker 1
1.79s
Hello.
Speaker 0
2.49s
Haan sir, Surya.
Speaker 1
4.81s
Aa
Speaker 0
5.45s
This is nimitha from IO.
Speaker 1
8.53s
Aiyo
Speaker 0
9.43s
A I W I O heltha?
Speaker 1
11.03s
Haa
Speaker 0
12.53s
I will help sir.
Speaker 1
14.75s
Sir anta one minute.
Speaker 0
16.09s
Hello Remarble.
Speaker 1
16.63s
Shramamadu
Speaker 1
18.69s
Achchu madam.
Speaker 0
20.45s
Ee
Speaker 1
22.01s
What is that madam?
Speaker 0
26.39s
Hello
Speaker 1
26.89s
Hello hello
Speaker 0
28.97s
Same audible.
Speaker 1
30.81s
Ss madam Ss sir nimma
Speaker 0
31.95s
Aa sir visible enquiry for I hope mooru aaru.
Speaker 1
36.27s
Aa ha ha ee ID ho.
Speaker 0
38.35s
aa so just wanted to know do you have any specific health goal or any health concern sir?
Speaker 1
45.91s
Ondu rupaayi aadmele aagiddaavu
Speaker 0
47.91s
Haa gottagtide.
Speaker 1
48.17s
Hogta ide.
Speaker 0
48.95s
Ya sure sir.