A
Call Intelligence
jeyamanickam with Nivitha — Jan 24, 2026 16:08
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.5/10
Pitch Effectiveness
6.0/10
Engagement
6.5/10
Conversion Probability
30.0%
Personalization
5.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Feature-heavy
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
4:10 (251s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
56
Rep Words / Customer Words
584 / 82
Rep Longest Monologue
42s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
Romba costly-aa irukkaam andha work enna
|
price | Customer | Yes | value stacking & comparison | Average |
|
Location/Travel
Enga maa? ... Chennaikku varanum sir
|
logistics | Customer | Yes | alternative solution | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Neutral | Initial inquiry product |
| consultation | Rep | 28000.00 | Interested | Upsell from basic blood test |
| master health checkup | Rep | 75000.00 | Negative | Premium full-body scan package |
Key Moments
300:15
Biomarker Pitch
Establishes the technical superiority of the test.
02:36
Price Reveal (75k)
The major pivot point where the customer shows resistance.
03:15
Predictive Health Rebuttal
Rep attempts to shift focus from cost to future prevention.
Discovery Questions
3
Q1
Idhukku munnadi edhuna blood test edhuna eduthirukkeengala sir?
Q2
Master health checkup panra idea edhachum irukka sir ungalukku?
Q3
Blood test ippa edukka idea irukkaa sir?
Trust Signals
2
Sharing pincode
Confirming previous health checkup history
Resistance Signals
2
Direct verbal objection to price
Hesitation about traveling to Chennai from Coimbatore
Confusion Signals
1
Clarifying the difference between blood test and health checkup
Topics Discussed
Blood Test Biomarkers
Master Health Checkup
Home Collection Service
Price Comparison
Predictive Healthcare
Location Logistics
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and confirming inquiry. |
| Discovery | 2 | neutral | Providing basic history. |
| Price Reveal | 3 | negative | Sticker shock at the 75,000 INR price point. |
| Closing | 4 | neutral | Agrees to receive catalog. |
Call Transcript
Click to expand
Speaker 0
1.25s
Hello.
Speaker 1
1.51s
Hello, good evening.
Speaker 0
2.89s
Good evening sir, this is Nivitha from Aivu.
Speaker 1
5.85s
Sollunga amma.
Speaker 0
6.69s
Aa sir, IO one eight ten blood test pathi enquiry pannirundheengala sir?
Speaker 1
10.11s
Aamaammaa
Speaker 0
11.11s
So basically you are from Chennai.
Speaker 1
13.67s
Nammai namma neer Coimbatore.
Speaker 0
15.79s
Okay sir, so idhu IO one eighty one blood test paatheenganna ungalukku one eighty three biomarkers cover aagum sir.
Speaker 1
22.51s
Mm
Speaker 0
23.01s
Okava, neengaloda liver functioning, kidney functioning, cardiac risk markers, tumor panels, STD panels, thyroid panels, so single package-laye ungalukku ellame cover aayidum sir.
Speaker 1
33.05s
Idhukku.
Speaker 0
33.41s
Idhukku munnadi edhuna blood test edhuna eduthirukkeengala sir?
Speaker 1
36.71s
Normal aachu.
Speaker 0
38.03s
Okay sir, so master health checkup panra idea edhachum irukka sir ungalukku?
Speaker 1
42.49s
Melama form panna oru varusham.
Speaker 0
44.95s
One year aayiduchaa? So nammakitta vandhu master health checkup package-um irukku illa blood test package-um irukku sir. Master health.
Speaker 1
50.85s
Enga maa?
Speaker 0
52.57s
Idhu vandhu Chennai sir.
Speaker 1
54.69s
Mm.
Speaker 0
55.25s
Sir neenga master health checkup panra maadhiri dhaan neenga Chennaikku varanum sir enga center-ukku.
Speaker 0
59.93s
So inga vandhu ECG echo DEXA scan VO2 max stool test.
Speaker 1
59.95s
Sari.
Speaker 0
64.65s
Appuram vandhu ungalukku idhulaye vandhu food intolerance test varum, physiotherapy services varum, amino acid idhu vandhu oru day package maadhiri irukkum ungalukku.
Speaker 1
64.71s
Appuram.
Speaker 0
72.07s
One day program maadhiri illa verum blood testna namakku home collection irukku veetlaye vandhu blood test eduthuruvanga sir.
Speaker 0
78.69s
Irandu moonu daysla ungalukku report generate panni doctor consultation reports base panni ungaloda nutrition consultation irukkum sir.
Speaker 1
85.81s
Mm.
Speaker 0
86.53s
Okay, so basically ungalukku vandhu veliya edukkira test-ai vida inga ennenna different irukkumna, veliya vandhu normal labs vandhu Omega vandhu cover panna maattanga. Omega three vandhu generally heart health-kkum brain health-kkum romba nalladhu.
Speaker 0
100.73s
Adhu veliya cover panna maattanga namma centerla cover pannuvom sir.
Speaker 0
105.05s
Okay.
Speaker 0
106.69s
Mm, so ungaloda pincode therinjukkalaama sir?
Speaker 1
110.85s
Six four two double one two.
Speaker 0
115.73s
Six four two double one double one two.
Speaker 0
133.73s
Okay sir, naan service mattum check pannittu ungalukku update panren. So blood test ippa edukka idea irukkaa sir? Eppa edukka poreengannu therinjukkalaamaa?
Speaker 1
139.79s
Enna saadha saadha maathiri.
Speaker 0
141.51s
Eyitteen thousand sir blood test.
Speaker 0
144.69s
Idhula irundhu comprehensive treatmentnaala ungalukku ettunnooru thousand varum sir doctor consultation dietician consultation include panni.
Speaker 1
152.87s
Okay, idhu enna health checkup-na?
Speaker 0
156.21s
Health checkup vandhu ungalukku ezhuvathu aindhu aayiram varum sir.
Speaker 0
159.65s
But aana adhu ungalukku completely moondru aaru degree-la ungalukku ellame cover aayidum, urine analysis varum, blood test-laye moonru type blood test varum.
Speaker 1
160.01s
Aa adhu ungalukku
Speaker 1
166.91s
Mm.
Speaker 0
167.53s
And stool test DEXA bonoda density therinjikkirathukku ungalukku DEXA scan VO2 max treadmill test maathiri nammaloda organs.
Speaker 1
174.13s
Romba costly-aa irukkaam andha work enna
Speaker 0
177.07s
But comparatively neenga indha test-ai veliya edukkureenga, ippo onnooru ettu onbadhu blood test sonnen sir.
Speaker 0
182.09s
So indha onnoottru enna blood test neenga veliyeduthu Thyrocare-la kooda namakku panraanga packages okay-va? Anga vandhu onnoottru enna pannirukkum mela ungalukku cover panna maattaanga. Basic packages dhaan anga onnoottru enna pannirukkum mela cover panna maattaanga. Namakitta onnoottru enna pannirukkum. Ippo enna edukkuromndradha vida ippo current-la enna stage-la irukkumndradha vida future-la enna varumndradha namma predict pannittu adhukketra maadhiri namma preventive-aa irukkalaam sir.
Speaker 0
203.69s
Idhudhaan main thing, okay so namakku DEXA scan varum, video-voda physiotherapy surgery varum, namakku namakku engana vandhu oru oru bone vandhu konjam valainjirukku illa vandhu like tilted-aa irukku.
Speaker 1
205.37s
Mm
Speaker 0
214.77s
Illa forward head posture irukku appadilaam irundhaa adhu therinjirum namakku.
Speaker 0
219.53s
Ok-va, so idhu kooda serthu ungalukku andha ECG, X-ray, chest X-ray varum, USG, ultrasound varum ungalukku, CT, CT score varum, idhu ellame serthu sir oru package-aa varudhu, so idhellam serthu oru package-aa edukkumbodhu obviously idhu ezhubathi aindhu vandhu normal range dhaan sir.
Speaker 1
236.83s
Okay amma.
Speaker 0
239.15s
Okay sir, naan ungalukku enna ungalukku catalog share panren paarunga.
Speaker 1
243.47s
Mm
Speaker 0
243.99s
Okayva enna neenga eduthu sir.
Speaker 1
245.49s
Aayidum.
Speaker 1
247.29s
Thank you.
Speaker 0
247.85s
Thank you sir, have a good day.
Speaker 1
249.61s
Okay, thank you.