A
Call Intelligence
Devi with Nivitha — Jan 24, 2026 16:07
Deal Lost
Cold
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Devi. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Devi.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
not_applicable
Lead Type
other
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
44% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:31 (32s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
17
Rep Words / Customer Words
38 / 18
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Identity/Wrong Number
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong Identity
Illaiyungalai Devi. (No, I am Devi.)
|
not interested / wrong lead | Customer | Yes | acknowledgment | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | -- | Other | Mentioned as the reason for the call based on a supposed inquiry. |
Key Moments
300:10
Agent Introduction
Establishes the company (Aayvu Wellness) and the purpose of the call.
00:20
Customer Denial
Customer states she has no knowledge of the inquiry, signaling a potential wrong number.
00:26
Identity Correction
Customer clarifies her name is Devi, not the person the agent is looking for.
Resistance Signals
2
Direct denial of inquiry
Correction of name
Confusion Signals
1
Theriyalingala neenga enna vishayathai solreenganu (I don't know what you are talking about)
Topics Discussed
Identity verification
Age test inquiry
Wellness center introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite response to the greeting. |
| Discovery | 2 | neutral | States she doesn't know what the agent is talking about. |
| Closing | 3 | neutral | Confirms she is not the person intended and ends the call. |
Call Transcript
Click to expand
Speaker 1
1.73s
Hello
Speaker 0
2.61s
Hello
Speaker 1
3.65s
Aa amma Vijayamanathil.
Speaker 1
6.21s
Hello
Speaker 0
7.75s
Hello
Speaker 1
8.37s
Aa Ma'am, kekkudha?
Speaker 0
9.79s
Kekkudhu sollunga Ma'am.
Speaker 1
10.85s
Ma'am, naan Nivitha Aayvu Wellness Center-la irundhu.
Speaker 0
13.41s
Mm.
Speaker 1
14.21s
Io age test pathi neenga enquiry pannirundheenga, Io onnoottru blood test pathi.
Speaker 0
20.27s
Theriyalingala neenga enna vishayathai solreenganu
Speaker 1
23.51s
Idhuvum Jayadhanam Jayamanickam thaane Ma'am.
Speaker 0
26.49s
Illaiyungalai Devi.
Speaker 1
28.13s
Okay.
Speaker 0
28.31s
Number edhavadhu maathi pottitteengala
Speaker 1
29.83s
Aamaam.
Speaker 0
31.31s
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