A
Call Intelligence
Anand with Nivitha — Feb 13, 2026 15:11
Deal Closed
Hot
Call History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
8.0/10
Conversion Probability
100.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Anand.
Exceptional Performance: Nivitha
Nivitha scored 9.0/10 and closed the deal with Anand. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181
Deal Value
₹28,800
Purchase Date
Feb 13, 2026
Discount Offered
20.00%
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
returning_customer
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Urgency-based closing
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:13 (14s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
7
Rep Words / Customer Words
38 / 8
Rep Longest Monologue
6s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
High
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 28800.00 | Positive | Invoice shows purchase of 2 units of Aiwo 181. |
Key Moments
100:05
Urgency Creation
Rep uses scarcity (slots filling up) to ensure the customer completes the administrative task required for the sale.
Trust Signals
2
Immediate agreement to fill the form
Polite 'Saringa Madam' response
Topics Discussed
Template completion
Slot booking
Urgency
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | neutral | Customer is agreeable and follows instructions. |
Call Transcript
Click to expand
Speaker 1
0.47s
Hello yaa
Speaker 0
1.29s
Aa
Speaker 0
2.01s
Sir ungalukku andha template share pannirukken.
Speaker 1
4.25s
Aa sari Madam.
Speaker 0
5.13s
Okay neenga fill panni anuppidunga, yenna slots vandhu appuram ungalukku fill aayidum, so adhanaala neenga fill panni anuppidunga, naan ungalukku booking potturuven okayva.
Speaker 1
11.35s
Saringa Madam
Speaker 0
12.01s
Okay sir thank you sir thanks.