A
Call Intelligence
Anand with Nivitha — Feb 13, 2026 15:01
Deal Closed
Hot
Call History
2 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181
Deal Value
₹28,800
Purchase Date
Feb 13, 2026
Discount Offered
20.00%
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Moderate
Readiness to Buy
Hot
Decision Maker
Primary
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
15% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
7:22 (443s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
145
Rep Words / Customer Words
842 / 512
Rep Longest Monologue
32s
Customer Longest Monologue
15s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Discount not enough
General-aa one plus one wife-naa free-nu sonnaanga.
|
price | Customer | Yes | compromise | Good |
|
Result time too long
Epigenetic test vandhu at least ondru month aagum sir... Appa.
|
service | Customer | Yes | explanation | Average |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | 14400.00 | Interested | Standard health screening |
| epigenetic test | Rep | 47000.00 | Price_Sensitive | Aging and organ health test |
| dexa scan | Rep | -- | Interested | Bone density and visceral fat |
Key Moments
303:07
Price Negotiation
Customer challenges the discount based on a previous 'One Plus One' offer.
04:26
Discount Approval
Rep grants 20% discount, which secures the customer's commitment.
05:41
Needs Discovery
Customer reveals he is 50+ and just wants a general health check.
Discovery Questions
4
Q1
Your good name sir?
Q2
Your PIN code sir?
Q3
Enna time neenga food eduththuppeenga night?
Q4
Basically ungaloda goal enna sir?
Trust Signals
3
Sharing PIN code
Asking about lab locations
Confirming doctor consultation details
Enthusiasm Signals
2
Asking about advanced tests like Epigenetics
Confirming immediate booking
Resistance Signals
2
Challenging the 15% discount
Mentioning 'One Plus One Free' ads
Confusion Signals
2
Processing time for Epigenetics (1 month)
Lab vs Collection center locations
Topics Discussed
Fasting requirements
Blood collection logistics
Couple discounts
Epigenetics
DEXA Scan
Lab locations
Doctor consultations
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on logistics. |
| Negotiation | 2 | neutral | Questioned the discount and website offers. |
| Closing | 3 | positive | Agreed to the 20% discount and next steps. |
Call Transcript
Click to expand
Speaker 0
0.95s
Hello
Speaker 1
1.77s
Hello.
Speaker 0
2.57s
Aa hi sir, this is Nivitha from IO.
Speaker 1
4.99s
Okay madam, ya hello good afternoon madam, oru test podanum ondru enbadhu ondru.
Speaker 0
10.05s
Okay sir.
Speaker 1
11.49s
Vanakkam wife-kkum.
Speaker 0
12.95s
Okay sir.
Speaker 1
14.07s
Kaalaiyila naan idhula kooda apply pannen andha.
Speaker 0
17.09s
Okay andha.
Speaker 1
17.41s
Ya address ippo naalaikku blood eppa eduppeenga result eppa koduppaanga
Speaker 0
23.61s
Moodu irandu aindhu days aagum sir ungalukku report varadhukku oru sila blood blood corpus vandhu ungalukku late aagum sir so adhanala moodu irandu aindhu days aagum.
Speaker 1
28.85s
Nee ithu five days.
Speaker 1
30.27s
Total five days aagum.
Speaker 0
31.55s
Yes sir, minimum moonu days-la vandhurum ungalukku.
Speaker 1
32.15s
Minimum three days varaikkum.
Speaker 0
34.23s
Aa oru
Speaker 1
34.25s
Report WhatsApp-la varuma mail-layum varuma?
Speaker 0
36.69s
WhatsApp mail rendum venam sir.
Speaker 1
38.83s
Sari sari sari, your good name sir?
Speaker 0
39.61s
Your good name sir?
Speaker 1
40.83s
Anand.
Speaker 0
43.51s
Chennai thaane sonneenga?
Speaker 1
44.55s
Chennai-laam.
Speaker 0
45.33s
Okay, your PIN code sir?
Speaker 1
47.31s
Aa ondru zero ondru.
Speaker 0
49.33s
Already neenga pay pannirukkeengala?
Speaker 1
51.41s
Illa pannala.
Speaker 0
52.61s
Ok one zero one six double zero one zero one correct.
Speaker 1
55.31s
Aamaa.
Speaker 0
56.67s
Okay, ondru second, naan service naalaikku clothes mattum check pannikiren.
Speaker 1
60.03s
Ya.
Speaker 0
62.21s
Naalaikku aaru o'clock-la irundhu ezhu varaikkum slot irukku sir, aaru to aaru muppathi, aaru muppathi to ezhu and again ettu aama sir, idhu vandhu fasting test sir.
Speaker 1
66.25s
Seven.
Speaker 1
66.97s
Aa adhe.
Speaker 1
70.03s
Okay.
Speaker 0
70.57s
Okay morning pathu irandu naangu hours fasting irukkanum, night oru ettu o clock neenga food eduththukkureengaanna next day morning vandhu ungalukku oru ezhuvadhu irandu ettu vandhu namma slots fill pannikkalaam, enna time neenga food eduththuppeenga night?
Speaker 1
79.69s
Six to six to six thirty eduthukkalaam madam onnum prachannai illa.
Speaker 0
85.03s
Yes okay sir, so evening vandhu oru aaru saaththu o clock-la neenga vandhu mudichirunga, okay-va dinner?
Speaker 1
89.41s
Ok ok.
Speaker 0
90.63s
Okay sir.
Speaker 0
92.37s
Aa, so slots book panniruvenaa ungalukku?
Speaker 1
94.69s
Aa pannidunga, okay.
Speaker 0
95.27s
Okay sir naan template mattum ungalukku share panren ungalukku name address details ellame enakku konjam share pannunga.
Speaker 1
99.37s
Aa
Speaker 0
99.73s
Okay first work fix panniduren.
Speaker 1
101.11s
Idhu madam, ippo wife-ukkum serthu edukkumbodhu eadhavadhu idhu irukkala?
Speaker 0
106.13s
Aa couple okay sir naan discount mattum check pannittu couple package naan discount irukkaannu paakkuren okayva.
Speaker 1
111.41s
Okay, eight-um paatram, okay, okay.
Speaker 0
111.63s
Okay okay okay.
Speaker 1
114.21s
Idhu test ellam enga madam paappeenga?
Speaker 0
117.03s
Engineer.
Speaker 1
117.21s
Inga neengale paakkureengala test ellaam?
Speaker 0
119.25s
S sir, doctor consultation ellaam nammakitta dhaan sir irukku.
Speaker 1
121.71s
Illa illa indha idhu indha diagonal.
Speaker 0
124.69s
Aayiduchu.
Speaker 0
126.23s
Aa.
Speaker 1
126.59s
Calculations lab.
Speaker 0
128.77s
Aama sir, IO lab-la dhaan sir irukkaru.
Speaker 1
131.09s
Panvaanga direct-aa inga inga local thaane.
Speaker 0
131.21s
Pannuvaanga diagnosis ellaam.
Speaker 0
133.45s
Yes sir.
Speaker 1
134.73s
Okay amma, okay appuram.
Speaker 0
135.95s
Ungalukku blood draw mattum Thyrocare-la irundhu varuvaanga, okay-va? Blood draw-kku andha technician mattum Thyrocare-la irundhu namakku tie-up pannirukkom.
Speaker 1
138.81s
Mm.
Speaker 1
142.59s
Mm-hmm.
Speaker 0
142.97s
Mathapadi blood processing ellame aagupoda sir?
Speaker 1
146.13s
Blood processing vandhu aiyo yes sir, okay ungalukku thaniya edhu irukka madam?
Speaker 0
147.91s
Yes sir.
Speaker 0
150.87s
Aa labs vandhu nammakitta Bengaluru-la irukku, nammaloda center Chennai.
Speaker 0
154.65s
Bangalore and Mumbai sir, for South India vandhu nammakitta Bangalore, Chennai and for North India vandhu Mumbai sir.
Speaker 1
160.55s
Ohoho sir couple discount details mattum enakku kodunga madam.
Speaker 0
164.57s
Ya sure sir, naan ungalukku share panren. Enakku details mattum send pannunga, yenna slots book aayidum. Naan first booking pottuduren ungalukku, okay ma.
Speaker 1
171.31s
Okay maa enakku illa discount enakku sonneenganna dhaan naan merkondu panna mudiyum
Speaker 0
175.49s
Okay sir, pricing ungalukku theriyumla sir?
Speaker 1
178.19s
Pricing theriyum, adhula evvalavu discount-ndradhukkaga naan paarthen sila idhula adhukkaga.
Speaker 0
183.17s
Okay generally vandhu.
Speaker 1
184.39s
General-aa one plus one wife-naa free-nu sonnaanga.
Speaker 0
187.63s
Adhula offer oru time kuduthanga sir, September month OnePlus-la andha offer illa, okay-va? Kappula edukkura maadhiri dhaan naan padhinaindhu percent discount ungalukku kudukkuren, padhinaindhu yes sir.
Speaker 1
195.17s
Fifteen yes sir madam ippo websitela offer kaattudhe OnePlus couplena offer free-nu kaattudhe unga websitela
Speaker 0
198.29s
Aa aa.
Speaker 0
204.85s
Illaiye sir appadiye offer edhuvum illaiye.
Speaker 1
206.39s
Adhu ennannu theriyaadhu. Naan adhai paarthadhunaala thaan naan ungalukku ketkiren.
Speaker 0
209.91s
Idhu vandhu September month offer poyittu irundhadhu maybe andha ad vandhu ungalukku receive aayirukkum.
Speaker 1
214.61s
Adilla ungaludaiya websitela irukku.
Speaker 0
217.31s
Okay but currently aanaa appadi edho ippo website-la screenshot anuppureengala yennaa aanaa appadi kidaiyaadhu.
Speaker 1
219.55s
Adhula.
Speaker 1
222.03s
Thiruppi search panni anuppanum sari madam.
Speaker 0
224.31s
Okay enna ungalukku maximum vandhu ungalukku padhinaindhu percent discount vandhu provide pannuvaanga couple-aa eduththeenganna neenga padhinaindhu percent discount kuduththuttu vandhu oru month mattum kudutthom.
Speaker 0
233.69s
September month.
Speaker 1
233.79s
September
Speaker 1
235.25s
Sari sari sari Madam, naan enna irukkennu paarkiren, neenga anuppunga.
Speaker 0
237.27s
Okay.
Speaker 0
238.29s
Mm sure sir.
Speaker 0
239.73s
Naan ungalukku details mudhalla enakku vandhu share pannidunga naan ungalukku booking poduren okayva.
Speaker 1
243.91s
Adhu pannunga, discount vandhu maximum padhinaindhu thaana?
Speaker 0
247.05s
Sar maximum fifty.
Speaker 1
248.19s
Sir naan idhukku idavila search-um panren.
Speaker 0
249.31s
Illainna ungalukku okay naan ungalukku irubathi percent adhukku mela naan kammi panna maattaanga.
Speaker 1
255.07s
Ippadiya naan check panren madam, naanu andha idhu irundhuchunna ungalukku neenga enakku send pannunga but enna ippa.
Speaker 0
255.13s
Ippadiyaa?
Speaker 0
258.77s
Neenga enakku send pannunga but enna ippa andha OnePlus enakku offer kodukka maattaanga adhu sure neenga venumna enakku anuppunga. Naan anuppuren neenga paarunga.
Speaker 1
264.31s
Naan anuppuren neenga paarunga appuramaa decide pannunga. Yes okay sir. So maximum.
Speaker 0
266.49s
Okay sir, okay sir, so maximum we can give like irubathi percent. Neenga couple-aa edukkarathunaala namakku irubathi percent offer tharen, okay-va?
Speaker 1
272.01s
20% on the total bill.
Speaker 0
273.75s
Fourteen thousand yes sir, fourteen thousand four hundred varum per head per person.
Speaker 1
277.63s
Okay okay sari maa sari maa GST yoda sertha?
Speaker 0
278.39s
Sari maa.
Speaker 0
280.65s
Yes sir, everything included, doctor consultation, diet consultation ellame included-aa ungalukku vandhurum.
Speaker 1
282.51s
Consultation
Speaker 1
285.05s
Doctor and consultation vandhu online-aa?
Speaker 0
287.83s
On illa sir neenga offline kooda varalaam sir direct consultation varalaam Chennai illa ungalukku venumna online consultation kooda you can take it.
Speaker 1
290.51s
Chennai-yil
Speaker 1
294.35s
Okay madam, indha aging test ellam pannanumna anga dhaan varanuma?
Speaker 0
299.07s
Aging test edukkanum appadinna epigenetic test vandhu kid test dhaan sir.
Speaker 1
299.57s
Test edukkanna.
Speaker 1
302.83s
Aa
Speaker 0
303.25s
Okava kit vandhu unga veettukku anuppiduvom naangal so that neenga vandhu trick panni.
Speaker 1
305.85s
Aa
Speaker 1
308.23s
Aa.
Speaker 0
308.25s
Summaa blood trick pannittu neenga vandhu andha saam unga andha card maadhiri irukkum.
Speaker 1
312.53s
Aa
Speaker 0
312.83s
Adhula dry blood sample collect panni engalukku send pannitteenga naanga true diagnostic kanakkuvom adhu.
Speaker 1
317.63s
O
Speaker 0
318.13s
AIDS vandhu Indiyala yaarume pannala, IO mattum dhaan introduce pannirukkom, aana andha processing vandhu through diagnostic USla mattum dhaan pannittu irukkaanga.
Speaker 1
325.21s
Oho ho ho ho, adhukku eadhavadhu kappalukku idhu irukka, discounts irukka?
Speaker 0
330.11s
Age test vandhu ungalukku naangu ezhuvathu aayirathu irandu aayirathu varum sir.
Speaker 1
333.21s
Mm
Speaker 0
333.69s
Ok-va, adhu ungalukku naanu adhu enakku discount I am not sure, naan adhu kettuttu solren sir. So basically ungaloda goal enna sir? Ippo health related-nu check panna poreengala illa?
Speaker 1
339.23s
Ippo basic.
Speaker 1
341.51s
Illa illa 50 plus adhanala summa oru idhu eduthukkalaamnu paakkuren.
Speaker 0
345.47s
Okay.
Speaker 1
348.21s
Okay athu.
Speaker 0
348.29s
Okay, you can do for a master health checkup, right sir? Instead of taking for a epigenetic, it is very good, like organs or touching, but master health checkup-na neenga prefer pannalaamla basically.
Speaker 1
358.47s
Basically Master Health checkup okay illa illa Madam naan therinjukkiren yenna IOL rendu moonu idhu romba different-aa irukkunnu sonnaanga adhukku.
Speaker 0
367.37s
Ya epigenetic is very good sir, ungaloda organsoda aging basically nammaloda habits base panni nammaloda environment base panni and along with namma.
Speaker 1
373.31s
Nammaludaiya.
Speaker 1
375.85s
Aanaa ippo tool kit neengale neenga anuppuveenga, naangale edukkanumnreengale.
Speaker 0
379.57s
Illanna neenga center kooda varalaam sir namma nurse ungalukku help pannuvaanga edukkurathukku.
Speaker 1
383.51s
Center enga irukku?
Speaker 0
385.41s
MRC Nagars Pattinambakkam
Speaker 1
387.19s
Okay okay, idhukku result evvalavu naal aagudhunga?
Speaker 0
389.63s
Epigenetic test vandhu at least ondru month aagum sir ungalukku.
Speaker 1
392.69s
Appa.
Speaker 0
394.37s
Epigenetics namma inga Chennaiyila pandradhu kidaiyadhu, it's only in true diagnostic anga US vandhu illa sir.
Speaker 1
394.65s
Namma.
Speaker 1
399.39s
So at least one.
Speaker 0
399.57s
So at least oru month aagum ungalukku processing mudinju varadhukku.
Speaker 1
402.35s
Depsa scan-ndradhu.
Speaker 0
403.97s
Dexa scan vandhu ungaloda bone density muscle mass visceral fat therinjukkarathukku unga organai suthi evvalavu fat irukkunnu therinjukkarathukkaga indha Dexa scan adhu ungalukku instanta reports koduthuruvanga.
Speaker 1
411.41s
Athum okay.
Speaker 1
413.51s
Okay okay, adhu instant-aa report kuduthuruveenga, adhu edukkuradhukku angadhaan varanumaa?
Speaker 0
416.61s
Yes center-ku thaan varanum adhukku neenga.
Speaker 1
418.39s
Okay, adhuvum appointment fix pannittu varanum.
Speaker 0
420.39s
Aa ya sir, ippa neenga DEXA edukka poreenga, doctor consultation varuveenga illa? At the time neenga DEXA eduthuttu along with the reports you can have a doctor consultation sir.
Speaker 1
424.79s
Okay.
Speaker 1
429.63s
Sari madam sari madam right madam okay okay.
Speaker 0
431.71s
Okay
Speaker 1
432.87s
Ok madam.
Speaker 0
433.59s
Okay sir naan ungal lead-a share panren.
Speaker 1
434.59s
Share panren okay okay okay.
Speaker 0
435.95s
Okay neenga enakku vandhu andha template mattum fill panni anuppunga okayva.
Speaker 1
438.65s
Sari madam thanks.
Speaker 0
439.23s
Okay thank you sir have a good day.
Speaker 1
441.13s
Thank you maa. Bye sir.