A
Call Intelligence
Prasad with Nivitha — Jan 23, 2026 15:52
Deal Lost
Warm
Call History
3 attemptsRep Performance
7.5/10
Pitch Effectiveness
7.0/10
Engagement
6.5/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
4.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
15.00%
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
36% into call
Pitch Approach
Urgency-based
Closing Attempt
Yes
Closing Technique
urgency_close
Call Ending
natural_end
Call Structure
Duration
1:06 (67s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
27
Rep Words / Customer Words
168 / 54
Rep Longest Monologue
8s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
High
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Decision Maker
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to consult family
I'll discuss I will discuss with my family and relatives.
|
authority | Customer | Yes | urgency/incentive | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | 15300.00 | Neutral | Primary product being followed up on. |
Key Moments
300:21
Family Consultation Objection
The customer signals he is not the sole decision maker or needs more time.
00:24
Discount Introduction
Agent pivots to urgency by offering a 15% price drop to 15,300.
00:55
WhatsApp Confirmation
Ensures a multi-channel connection for future follow-up.
Discovery Questions
1
Q1
jast vaantid tu no ven yu aar plaaning tu tek di test saar?
Trust Signals
2
Confirmed viewing the sample report
Asked clarifying question about the company name
Resistance Signals
1
Need to discuss with family
Confusion Signals
1
Clarifying if it is 'IO Limited'
Topics Discussed
Blood Test
Sample Report
Pricing
Discount
Family Discussion
WhatsApp Contact
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call and previous messages. |
| Middle | 2 | neutral | Deflecting to family discussion when asked for a timeline. |
| Closing | 3 | neutral | Agrees to save the number and stay in touch. |
Call Transcript
Click to expand
Speaker 0
0.21s
Chinese
Speaker 1
0.55s
Hello.
Speaker 0
1.31s
Hello.
Speaker 1
1.89s
Hello.
Speaker 0
2.91s
aa hai prasad this is nivitha from iwo.
Speaker 1
5.19s
Yeah.
Speaker 0
6.03s
we are talking about IO one in ten blood test through message right?
Speaker 1
10.19s
Yeah yeah yeah.
Speaker 0
11.81s
ya sir. ai haav shared yu with the saampal riport. menaveli haav seen that.
Speaker 1
16.19s
Yeah, just now I was saying.
Speaker 0
17.63s
yaa ok saar. jast vaantid tu no ven yu aar plaaning tu tek di test saar?
Speaker 1
21.35s
Yeah, I'll discuss I will discuss with my family and relatives.
Speaker 0
24.15s
Yeah yeah sure sir. Currently we have an offer right now for fifteen percent which ends within this month. So if you're planning for you can make it in this month itself. Okay.
Speaker 1
32.95s
Sure, sure, I didn't know.
Speaker 0
33.89s
So the price drops to 15,300.
Speaker 1
36.83s
Sure.
Speaker 0
37.47s
okay? so this is my number. just whatever you have queries just give a call back to the same number sir, okay?
Speaker 1
43.37s
Is it like this has got a okay. Limited it is.
Speaker 0
47.21s
Yeah, IO IO Limited sir. Here is my number.
Speaker 1
50.01s
Okay.
Speaker 0
50.85s
Okay.
Speaker 0
53.43s
Yeah, yeah, sure, sure.
Speaker 0
55.39s
if you want I will check from the same number WhatsApp.
Speaker 1
58.15s
So that you can save it.
Speaker 0
58.53s
So that you can save it.
Speaker 0
60.25s
So what you have queries at any time you just give me a call back regarding this okay.
Speaker 1
64.43s
Yeah.
Speaker 0
65.33s
thank you sir. have a good day.