A
Call Intelligence
Doctor Seja with Nivitha — Feb 06, 2026 12:31
Deal Lost
Warm
Call History
7 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
2.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Doctor Seja. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Existing Customer
Brand Sentiment
Critical/Frustrated
Budget Sensitivity
Low
Readiness to Buy
N/A
Decision Maker
Yes
Lead Type
inbound
Conversation Flow
Opening Type
other
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:10 (70s)
Primary Language
English
Secondary Language
Tamil-influenced English
Code Switching
Low
Total Speaker Turns
28
Rep Words / Customer Words
108 / 102
Rep Longest Monologue
8s
Customer Longest Monologue
10s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service Quality
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of follow-up/help
no but I am not receiving any calls which means I am not getting help.
|
service quality | Customer | Yes | alternative solution | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| certificate of analysis | Customer | -- | Negative | Customer is requesting this document for a product she likely already purchased. |
Key Moments
300:11
Customer identifies the core issue
Customer explicitly states she is looking for a 'certificate of analysis' and feels unsupported.
00:41
Agent admits internal failure
Agent acknowledges she reported it but doesn't know why the other team hasn't responded.
01:02
Team Clarification
Agent clarifies she is from the Sales team and will share Marketing team details.
Discovery Questions
2
Q1
shall I share you some other number ma'am?
Q2
Do you want me to send it on WhatsApp?
Trust Signals
1
Customer is willing to take the initiative to call another department directly.
Resistance Signals
1
I am not receiving any calls which means I am not getting help.
Confusion Signals
1
Customer asks 'dis is yor vich team?' to understand who she is talking to.
Topics Discussed
Certificate of Analysis
Internal Department Coordination
WhatsApp Communication
Sales vs Marketing Team roles
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Identifies herself clearly. |
| Problem Statement | 2 | negative | Expresses disappointment that she is not getting help despite previous attempts. |
| Resolution | 3 | neutral | Agrees to take the number and call the other department herself. |
Call Transcript
Click to expand
Speaker 1
1.93s
Hello
Speaker 0
2.99s
Hello
Speaker 1
5.17s
Hello.
Speaker 0
5.23s
Hello.
Speaker 1
6.27s
Yes ma'am.
Speaker 0
7.25s
nivita, dis is doctor seja speaking.
Speaker 1
10.35s
Okay, thank you ma'am.
Speaker 0
11.83s
yes, I think I am expecting a little help from your side but you are not able to connect me with the certificate of analysis and actually I'm already
Speaker 1
13.35s
Next
Speaker 1
19.75s
Ma'am actually I have already forwarded details for the concern department ma'am.
Speaker 0
24.89s
no but I am not receiving any calls which means I am not getting help.
Speaker 1
26.99s
shall I share you some other number ma'am? so that she will be sending a certificate for that.
Speaker 0
33.41s
but I think if you can send me the contact number directly, I don't mind contacting them, right?
Speaker 1
36.65s
Yeah.
Speaker 1
38.05s
Yeah, yeah, sure. No, no issues. You can contact them directly.
Speaker 0
38.95s
no ma'am no issues you can contact them directly.
Speaker 1
41.63s
no, I have already reported them still I don't know why they didn't send. I'll share with the details ma'am. I'll tell you the number.
Speaker 0
49.71s
Yes, please, I'll note it down.
Speaker 1
51.63s
Yeah, sure.
Speaker 0
53.41s
Alright. Do you want me to send it on WhatsApp?
Speaker 1
53.95s
Hello.
Speaker 1
55.87s
ya ya shyor maam.
Speaker 0
57.31s
Please send it immediately I will just call that.
Speaker 1
59.39s
Yeah yeah sure.
Speaker 0
60.47s
dis is yor vich team?
Speaker 1
62.67s
aayam phram seyilas teem. aayil bi sheyaring in da maarkketing teem in deetails.
Speaker 0
66.59s
Marketing team yes please okay.
Speaker 1
67.73s
Yes, please, okay.
Speaker 0
69.83s
Yeah.