A
Call Intelligence
None with Nivitha — Jan 31, 2026 11:19
Deal Lost
Hot
Call History
7 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral to Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:40 (40s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
68 / 54
Rep Longest Monologue
7s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Missing documentation (COA)
I haven't [received the certificate]. Rather if you can just connect me directly with them that would be great because I am looking forward to order as soon as possible.
|
trust/process | Customer | Yes | apology and escalation | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| certificate of analysis / third party testing | Customer | -- | Other | Customer is waiting for these documents before placing an order. |
Key Moments
200:21
Confirmation of non-receipt
Identifies the bottleneck preventing the sale.
00:28
Customer's direct request for contact
Shows high intent and a desire to bypass administrative delays to purchase.
Trust Signals
1
Customer is asking for Certificate of Analysis (COA) which shows they value quality/transparency.
Enthusiasm Signals
1
Explicit statement of intent to order immediately.
Resistance Signals
1
Frustration over delay in receiving documentation.
Topics Discussed
Certificate of Analysis
Third Party Testing
Order Placement
Direct Contact Information
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Clarifying the purpose of the call. |
| Middle | 2 | negative | Expressing that they haven't received the promised documents yet. |
| Closing | 3 | positive | Requesting direct contact to speed up the purchase process. |
Call Transcript
Click to expand
Speaker 1
0.85s
One second. Hello. Hello. Yes ma'am. Good morning. Yes ma'am.
Speaker 0
4.35s
Actually
Speaker 1
6.43s
A I W O right A O S ma'am.
Speaker 0
9.45s
Yes, actually I had I had called you day before yesterday to give the certificate of analysis and party testing. Yeah, ma'am, I have shared it.
Speaker 1
15.25s
Ya ma'am I have shared the details with the concerned department. Mainu whether you didn't receive the certificate yet.
Speaker 0
21.15s
I haven't.
Speaker 1
22.35s
okey maam. ai again inform them. saari for the thing happen.
Speaker 0
26.53s
Rather if you can just connect me directly with them that would be great because I am looking forward to order as soon as possible. And again.
Speaker 1
33.37s
Okay.
Speaker 1
34.71s
Yeah okay give me five minutes ma'am. I'll share I'll share the number okay.
Speaker 0
39.07s
yes okay thank you.
Speaker 1
40.15s
Bye.