A
Call Intelligence
Peter Morris with Nivitha — Feb 14, 2026 13:11
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Peter Morris. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Skeptical
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:28 (88s)
Primary Language
English
Secondary Language
Kannada
Code Switching
Low
Total Speaker Turns
25
Rep Words / Customer Words
142 / 24
Rep Longest Monologue
12s
Customer Longest Monologue
2s
Silence Gaps (>2s)
3 (max 6.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Need
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Privacy/Motive concern
Why you are asking that?
|
credibility | Customer | Yes | reference to source | Average |
|
No current need
No, I am not.
|
product_fit | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Reference to the form the customer filled out. |
Key Moments
200:56
Customer questions motive
The customer shows immediate resistance to the discovery process, indicating a lack of trust or 'lead amnesia'.
01:20
Direct Rejection
Customer explicitly states they are not planning any tests, effectively ending the sales opportunity.
Discovery Questions
2
Q1
Do you have any health goal or any health concern sir?
Q2
Are you planning for any kind of health checkups or any blood test?
Resistance Signals
2
Why you are asking that?
No, I am not.
Confusion Signals
2
Pardon
Why you are asking that?
Topics Discussed
Annual Health Checkup
AIWO 181 Form
Health Goals
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks 'Pardon' and 'Why you are asking that?' |
| Discovery | 2 | neutral | Customer questions the motive of the questions. |
| Closing | 3 | neutral | Customer flatly denies interest. |
Call Transcript
Click to expand
Speaker 0
1.31s
hello
Speaker 0
3.77s
Hello.
Speaker 1
5.31s
Hello.
Speaker 0
5.99s
Are you Peter?
Speaker 1
8.17s
Yeah.
Speaker 0
8.73s
adu nimitha from io health.
Speaker 1
12.21s
Pardon.
Speaker 0
12.99s
calling from IO AIWO. IO Health.
Speaker 1
16.07s
Yeah.
Speaker 0
16.97s
visited an enquiry regarding i o one eighty one blood test sir.
Speaker 0
23.75s
and you have mentioned in the form that you'll be doing your health checkups annually right?
Speaker 0
30.49s
Do you have any
Speaker 0
31.51s
Hello.
Speaker 0
33.91s
so just wanting to know like do you have any health goal or any health concern sir?
Speaker 0
45.43s
hello sir main audible.
Speaker 1
46.81s
hello. ya.
Speaker 0
49.25s
aa sir you wanted to know do you have any specific health or any health concern sir?
Speaker 1
56.25s
Why you are asking that?
Speaker 0
58.31s
uh sir we received an inform like you'll be doing your health checkup like annually.
Speaker 0
64.91s
in I O one eighty one form.
Speaker 0
68.27s
do you have any health concerns sir regarding that? and you are you planning for any kind of health checkups or any blood test?
Speaker 1
77.93s
Hmm.
Speaker 1
80.77s
No, I am not.
Speaker 0
81.87s
okay sir. so if you have any requirement just give a call back regarding this okay.
Speaker 0
87.17s
thank you sir. have a good day.