A
Call Intelligence
None with Nivitha — Feb 19, 2026 12:40
Deal Lost
Warm
Call History
4 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
25% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
4:50 (291s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
115
Rep Words / Customer Words
584 / 212
Rep Longest Monologue
44s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 3.2s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price/Authority
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
High Price / Value Comparison
and what is the price you get charge? ... how different are you from the regular diagnostic center?
|
price | Customer | Yes | value stacking & competitive differentiation | Excellent |
|
Need to consult family doctor
ai just kansalt mai doktar oke. ai hau e family doktar.
|
authority | Customer | Yes | supportive / information provision | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Neutral | Main offering covering 150+ biomarkers including Omega 3/6 and hormone panels. |
Key Moments
300:42
Customer reveals weight
Provides the 'hook' for the agent to pivot to the weight-loss benefits of the test.
02:41
Price reveal (18,000 INR)
Critical moment where the customer begins comparing value against standard labs.
04:05
Consultation with family doctor mentioned
Identifies the primary barrier to closing the sale immediately.
Discovery Questions
4
Q1
what you eat sir?
Q2
have you gone through any kind of health checkups or any blood test?
Q3
do you have any specific goals sir?
Q4
what is your weight sir?
Trust Signals
3
Shared personal weight (98kg)
Asked for agent's name
Confirmed receipt of WhatsApp
Enthusiasm Signals
1
Asked 'how different are you from the regular diagnostic center?'
Resistance Signals
3
Price comparison with other labs
Need to consult family doctor
Timeline push to 'next month'
Confusion Signals
1
Clarifying if heart markers are included
Topics Discussed
Weight loss
Blood test biomarkers
Omega 3 and 6
Heart health
Competitor comparison (Apollo)
Home sample collection
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but slightly distracted (driving). |
| Discovery | 2 | neutral | Shared weight and health habits. |
| Pitch | 3 | neutral | Asked specific questions about heart markers and price. |
| Closing | 4 | positive | Deferred to doctor but agreed to review the report. |
Call Transcript
Click to expand
Speaker 0
0.75s
Hello,
Speaker 1
1.11s
Hello.
Speaker 0
2.51s
Aa hi sir.
Speaker 1
3.89s
Yeah.
Speaker 1
5.57s
Hello.
Speaker 0
5.77s
Can you hear me sir?
Speaker 1
8.77s
ya ya ya i said it.
Speaker 0
9.91s
aa yes sir. so what you eat sir?
Speaker 1
12.73s
thirty eight.
Speaker 0
13.69s
Okay, have you gone through any kind of health checkups or any blood test?
Speaker 1
16.89s
I do it very regularly.
Speaker 0
18.99s
Sorry.
Speaker 1
19.99s
I do it like once a day.
Speaker 0
21.79s
one thing I have already informed right? sir did you face any issues in the role? do you have any specific goals sir?
Speaker 1
24.83s
Sir.
Speaker 1
29.55s
no actually don't have any issues. okay. just i wanted to check how my air conditioner is.
Speaker 0
31.69s
Okay.
Speaker 1
35.43s
and also I am planning to do something.
Speaker 0
37.49s
yaa vi aar revealing haapi for yuvar.
Speaker 1
37.91s
Happy boy.
Speaker 0
39.65s
yaa okay. what is your weight sir?
Speaker 1
40.07s
Yeah.
Speaker 1
42.55s
aayaam roam nainthi thandar.
Speaker 0
44.65s
Okay sir, understood. So basically we have many things that can increase your weight, right? Like people with thyroid or people with some sugar also they have a or L D L profile if you have cholesterol. So we have a basic comprehensive blood test. You are busy in driving?
Speaker 1
57.09s
We have cholesterol. So we have a basic comprehensive
Speaker 1
64.13s
naa aame naa auto neethaa.
Speaker 0
65.89s
Yeah, okay sir. So we have a comprehensive blood test which covers your LDL profile, lipid profile, kidney functioning, liver functioning, cardiac risk markers, tumor panels, and what you know can be screened in future also, what you know can be like just uh judging future also, we can...
Speaker 0
83.49s
diagnosis now it's like hormone hormone panels, tumor panels.
Speaker 1
85.35s
like
Speaker 0
88.41s
Everything is covered. Along with this you will get a omega three report and omega six report also.
Speaker 1
90.27s
You will get
Speaker 0
94.85s
okay. at the end of the repose you will get a doctor consultation along with the thyroid diet consultation sir. this is how i o one eighty one works comprehensive blood test.
Speaker 0
105.07s
Okay, our doctor will be recommending you based on your reports what you have to take and what kind of supplements or what kind of food changes you have to do. And they'll help you for reducing weight, sir.
Speaker 1
115.41s
Producing
Speaker 0
117.47s
Okay.
Speaker 1
119.43s
Okay.
Speaker 0
120.19s
and we have service in Bangalore from Bangalore right?
Speaker 1
123.87s
ya ya answer that.
Speaker 0
125.03s
ya sir vi haav saarves over there and vi haav home collection also.
Speaker 0
128.95s
as technician will be coming to your place for blood sample collection sir.
Speaker 1
133.05s
Okay. Avanga oru heart heart thing enna?
Speaker 0
133.63s
Okay.
Speaker 0
136.83s
ya sir vi haav haart rileted haart kaardiyak prasamaakas yu aasking rait?
Speaker 1
142.01s
Okay.
Speaker 0
143.01s
aa ya sir. vi haav kaardiyak risk maarkas aalso in that. kaardiyak risk maarkas aand leppard profail.
Speaker 0
149.01s
and inflammation markers we have. So whatever it is getting triggered, right? Obviously you can know why you have a increase in weight.
Speaker 1
152.69s
obviously
Speaker 0
156.73s
Okay identify using this.
Speaker 1
158.51s
okay. and what is the price you get charge?
Speaker 0
161.21s
eighteen thousand sir.
Speaker 1
162.61s
how different are you from the regular diagnostic center?
Speaker 0
166.21s
you're asking for diet consultation or else for the other labs right?
Speaker 1
170.71s
Ya ya ya.
Speaker 0
171.59s
ya, mostly if you go for see even you have heard about Apollo, right?
Speaker 1
175.89s
Yeah.
Speaker 0
176.25s
If you go for Apollo, they will do master health checkup.
Speaker 1
179.43s
Yes.
Speaker 0
179.93s
okay in master health checkup they will not cover hscrp c peptide and inflammatory markers they will not usually they don't cover in master health checkup.
Speaker 0
188.09s
appart from this hormone hormone changes or else like any kind of like metal screening heavy metal screening.
Speaker 0
194.97s
and tumor paracetamol if you wanted to take they will charge it for you.
Speaker 1
195.05s
under
Speaker 0
199.43s
if you have a diabetes issue right.
Speaker 1
199.51s
If you have
Speaker 0
201.73s
then they will screen diabetes. if you have diabetes then they will go for a cheaper type whether it is type one or type two.
Speaker 0
207.67s
for everything you have to take it separately even if it is a if you take it as a master health checkup also they'll do the basic panels not advanced screening.
Speaker 1
208.01s
Okay.
Speaker 1
215.49s
One three
Speaker 0
216.55s
That is how we will do. That is even other labs, even 1mg or Thyrocare, even Thyrocare, they give 150 biomarkers.
Speaker 1
222.17s
Side
Speaker 0
224.75s
Which is the basic panels?
Speaker 0
226.77s
omega three and all obviously they will not cover. if you go for omega three in apollo right?
Speaker 0
232.19s
They charge around seven thousand five hundred only for omega three and opega six. Obviously we know right omega three is very good for our health like it's very good for our heart health and brain health.
Speaker 1
242.69s
Okay.
Speaker 0
243.11s
that is good for a support system right.
Speaker 1
245.27s
oke oke. oke madam. ai il du van thing oke. ai just ai just kansalt mai doktar oke. ai hau e family doktar.
Speaker 0
246.07s
Okay bye bye.
Speaker 0
247.85s
Yes sir.
Speaker 0
250.41s
I'll share your sample report sir. Just have a look with that.
Speaker 1
253.63s
I think already I have received it I guess.
Speaker 0
255.37s
Ya ya.
Speaker 1
256.55s
So I'll just share it with my doctor and I'll check if I have to do that or what.
Speaker 0
260.15s
Ya ya sure sir.
Speaker 1
261.15s
Then maybe I'll be short here and your name is?
Speaker 0
263.31s
nivedha sir, just save this number.
Speaker 1
264.69s
Okay then. What are we not buying? I think I got a WhatsApp right.
Speaker 0
265.97s
What are we not buying?
Speaker 0
268.21s
Ya ya.
Speaker 1
269.17s
ya ya i will just reach out to you in case if i am going for it.
Speaker 0
271.91s
Ya sure sir.
Speaker 1
272.49s
Okay. And if even if in case I'm going for it, I'll be going by next month only.
Speaker 0
277.11s
Yeah, sure sir. No problem.
Speaker 1
277.37s
Sure sir no issue.
Speaker 0
279.45s
okay understood. so even if you're planning in hyderabad. yeah okay sir. so whenever you require just give a call back we can organize for the blood test.
Speaker 1
279.95s
So even if you are planning in Hyderabad
Speaker 1
283.61s
Okay sir.
Speaker 1
287.31s
ya yes sir sir. okay okay.
Speaker 0
288.27s
okay okay. have a good day. bye.
Speaker 1
290.41s
Thank you.