A
Call Intelligence
Sarang Kumar with Nivitha — Feb 19, 2026 12:09
Deal Lost
Warm
Call History
4 attemptsRep Performance
8.5/10
Pitch Effectiveness
6.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Sarang Kumar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Curious
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
5
Pitch Start
25% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:25 (86s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
34
Rep Words / Customer Words
148 / 132
Rep Longest Monologue
7s
Customer Longest Monologue
10s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time constraint
Can you call me back in another fifteen twenty minutes? Because in the middle of some task I just forgot to say.
|
time | Customer | Yes | agreement and scheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| preventive care program | Rep | -- | Interested | Explaining the nature of the service. |
Key Moments
300:11
Customer Intent Disclosure
Customer confirms he saw an ad and wants to know how the service works (online vs offline).
00:58
Goal Identification
Customer identifies weight reduction as his primary health goal.
01:03
Callback Request
Customer pauses the sale due to external tasks, testing the rep's ability to maintain the lead.
Discovery Questions
5
Q1
Is it an inquiry for health?
Q2
Can I have your pin code?
Q3
What's your age?
Q4
Have you gone through any kind of health checkups or any health goals?
Q5
Do you have any specific health goals, sir?
Trust Signals
3
Sharing personal pin code
Sharing age and health goals
Asking for a sample report
Enthusiasm Signals
2
I just wanted to know more about it
I just came across your ad
Resistance Signals
1
Time constraint (middle of a task)
Confusion Signals
1
Queries like how it is done, is it like offline, online?
Topics Discussed
Health Inquiry
Location/Pin Code
Age
Health Goals
Weight Loss
Diagnostic Services
Sample Reports
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard greeting and identification. |
| Discovery | 2 | neutral | Customer provides details about age, location, and goals. |
| Closing | 3 | neutral | Customer requests a callback due to being busy but remains friendly. |
Call Transcript
Click to expand
Speaker 0
0.83s
hello. hello.
Speaker 1
1.11s
Hello.
Speaker 1
2.67s
Sir is Sarang Kumar.
Speaker 0
4.07s
ya arunya.
Speaker 1
4.85s
This is Nimitha from IO.
Speaker 0
7.35s
Hi Nivitha.
Speaker 1
8.29s
Hi sir. So we is it an inquiry for health
Speaker 0
11.73s
I just came across your ad, I just wanted to know more about it. And I'm based out of Bangalore, I just want I had little queries like how it is done, is it like offline, online?
Speaker 1
21.79s
aa yaa basically preventive care.
Speaker 0
22.19s
Hello.
Speaker 1
24.61s
And we have pan-India diagnostics for blood test.
Speaker 1
28.13s
Can I have your pin code sir as if the service developed first?
Speaker 0
31.23s
five six zero zero three two.
Speaker 1
34.41s
five triple zero three two.
Speaker 0
34.81s
200
Speaker 1
38.51s
Yeah, so service available. So, what's your age? I just wanted to know what's your age?
Speaker 0
44.15s
My age is 38.
Speaker 1
46.23s
okay. have you gone through any kind of health checkups or any health goals?
Speaker 0
51.77s
I do it once in a month, once in a year.
Speaker 1
54.27s
one in a year.
Speaker 0
55.29s
Yeah.
Speaker 1
55.51s
Okay. Do you have any specific health goals, sir? Just wanted to be fit or
Speaker 0
58.49s
Big fat or nothing as such I wanted to reduce my weight.
Speaker 1
62.09s
okay.
Speaker 0
62.41s
okay
Speaker 0
63.61s
So before that I just wanted to know more about the program. Can you do me a favor? Can you call me back in another fifteen twenty minutes?
Speaker 1
66.85s
Can do me a favor.
Speaker 1
70.31s
ya sure sir.
Speaker 0
70.91s
Because in the middle of some task I just forgot to say.
Speaker 1
72.61s
Yeah, of course, sorry to disturb you in this time. No problem, no problem.
Speaker 0
74.41s
No problem, no problem.
Speaker 1
75.95s
Yeah, okay sir. I'll be sharing the sample report whenever you're free just give a
Speaker 0
76.21s
Okay sir.
Speaker 1
79.83s
I will call you in more 20 minutes. Have a look at the report itself.
Speaker 0
82.91s
Sure, sure. I'll just call you back in twenty. Yeah, sure sir. Have a good day.
Speaker 1
84.13s
Ya sure sir. Have a good day.