A
Call Intelligence
None with Nivitha — Feb 05, 2026 12:04
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
20% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:30 (31s)
Primary Language
English
Code Switching
None
Total Speaker Turns
11
Rep Words / Customer Words
62 / 21
Rep Longest Monologue
7s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No immediate need
Okay, if it is there, I will just call you back.
|
product_fit | Customer | No | passive acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Reference to previous inquiry and lab test nature. |
Key Moments
200:06
Product Reference
Rep establishes the reason for the call by referencing the IO 181 test.
00:26
Customer Brush-off
Customer ends the sales opportunity by stating they will call back if needed.
Discovery Questions
1
Q1
do you have any health goals or any health related issues?
Resistance Signals
1
Okay, if it is there, I will just call you back.
Topics Discussed
IO 181 blood test
Health goals
Health issues
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the call. |
| Discovery | 2 | neutral | Customer asks 'what do you want?' and quickly ends the conversation. |
Call Transcript
Click to expand
Speaker 0
0.57s
Hello.
Speaker 1
1.63s
Yeah.
Speaker 0
2.07s
Hi sir, good afternoon. This is Nivetha from IO.
Speaker 1
5.17s
Yeah regarding.
Speaker 0
6.23s
regarding your IO 181 blood test sir. You already inquired regarding IO 181 blood test sir.
Speaker 1
14.49s
It's regarding lab test.
Speaker 0
16.77s
Aa yes sir.
Speaker 1
18.03s
Okay, what do you want?
Speaker 0
19.67s
I just wanted to know do you have any health goals or any health related issues? We received an enquiry regarding this.
Speaker 1
26.49s
Okay, if it is there, I will just call you back.
Speaker 0
28.73s
Ya sure sir. Bye. Have a good day.