A
Call Intelligence
Sri Devi Duraiswamy P with Nivitha — Feb 18, 2026 14:51
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
4.0/10
Engagement
5.0/10
Conversion Probability
20.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Sri Devi Duraiswamy P. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
25% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
0:41 (42s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
17
Rep Words / Customer Words
98 / 34
Rep Longest Monologue
13s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Neutral | Initial enquiry reference |
Key Moments
300:10
Product Identification
Rep clarifies the call is about the IU 180 blood test enquiry.
00:21
Customer Denial of Concerns
Customer states they have no specific health concerns, making it a general interest lead rather than an urgent one.
00:36
WhatsApp Commitment
The call transitions from a live conversation to an asynchronous information sharing phase.
Discovery Questions
2
Q1
do you have any specific goal or specific health concerns, ma'am?
Q2
are you planning for any kind of letters or a health checkup, ma'am?
Trust Signals
1
Willingness to receive WhatsApp details
Resistance Signals
2
Short answers
Denial of health concerns
Topics Discussed
IU 180 Blood Test
Health Checkup
WhatsApp Information Sharing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but brief. |
| Discovery | 2 | neutral | States no specific concerns. |
| Closing | 3 | neutral | Agrees to receive WhatsApp info. |
Call Transcript
Click to expand
Speaker 0
0.01s
okay.
Speaker 0
1.61s
Hello.
Speaker 1
2.09s
Hello.
Speaker 1
2.81s
Hello.
Speaker 0
3.85s
Yes sollunga. Ma'am good afternoon this is Nivitha.
Speaker 1
4.59s
Ma'am, good afternoon. This is Nivitha from IO. Is this Sridevi, Ma'am?
Speaker 0
8.41s
Namma vella friends nimma
Speaker 1
8.93s
Yes.
Speaker 1
10.03s
maam, medicine enquiry for IU 180 blood test maam.
Speaker 0
12.11s
Blood test maam.
Speaker 0
14.07s
Okay.
Speaker 1
15.01s
I just wanted to know do you have any specific goal or specific health concerns, ma'am?
Speaker 0
21.27s
No.
Speaker 1
23.29s
are you planning for any kind of letters or a health checkup, ma'am? And data can be you send me the details, right? What can be done or what has been covered and we can try to Yeah, yeah, sure, ma'am. I'll share it to WhatsApp. Just have a look.
Speaker 0
28.33s
you
Speaker 1
37.09s
Whenever required just give a call back regarding this ma'am, okay? Sure. Bye ma'am, have a good day.
Speaker 0
40.61s
Bye ma'am. Have a good day.