A
Call Intelligence
Prabin Bokaria with Nivitha — Feb 18, 2026 16:06
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Prabin Bokaria. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
None/Forgetful
Brand Sentiment
Neutral/Dismissive
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Yes
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
25% into call
Pitch Approach
Direct inquiry follow-up
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:27 (28s)
Primary Language
English
Code Switching
None
Total Speaker Turns
13
Rep Words / Customer Words
45 / 13
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
No Interest
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Did not make an inquiry
I did not put any enquiry.
|
no interest / lead quality | Customer | Yes | pivot to discovery | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health service | Rep | -- | Interested | Referencing the lead's supposed inquiry. |
Key Moments
200:18
Inquiry Denial
Customer explicitly states he did not make an inquiry, effectively killing the lead's validity.
00:24
Final Rejection
Customer confirms no health goals/concerns, leading to immediate call termination.
Discovery Questions
1
Q1
do you have any specific health goal or any health concern sir?
Resistance Signals
2
I did not put any enquiry
No (to health goals)
Confusion Signals
1
Hmm?
Topics Discussed
Inquiry verification
Health goals
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Discovery | 2 | neutral | Denies inquiry and health concerns. |
| Closing | 3 | neutral | Short, polite exit. |
Call Transcript
Click to expand
Speaker 1
0.09s
hello.
Speaker 0
1.37s
Hello
Speaker 1
2.09s
sir good afternoon.
Speaker 0
3.85s
Sir good afternoon this is snehitha from my home.
Speaker 1
6.69s
Yeah.
Speaker 0
7.45s
basically inquiry for a high health service.
Speaker 1
11.13s
Hmm?
Speaker 0
12.01s
I have been enquiring for IO Health Service.
Speaker 0
16.67s
Service
Speaker 1
18.17s
I did not put any enquiry.
Speaker 0
20.67s
okey sir. do you have any specific health goal or any health concern sir?
Speaker 1
24.15s
No.
Speaker 0
25.13s
okay sir. thank you. have a good day.