A
Call Intelligence
None with Nivitha — Feb 14, 2026 13:02
Deal Lost
Cold
Call History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
5.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Low Performance: Nivitha
Nivitha scored 3.0/10 on call with None. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
likely_self
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:08 (9s)
Primary Language
English
Code Switching
None
Total Speaker Turns
4
Rep Words / Customer Words
11 / 5
Rep Longest Monologue
3s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time
I'll call you later.
|
time | Customer | No | none | Poor |
Key Moments
100:07
Customer Brush-off
The customer ends the interaction before the rep can state the purpose of the call.
Resistance Signals
1
Immediate request to end call ('I'll call you later')
Topics Discussed
Introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers with a simple 'Hello'. |
| Closing | 2 | neutral | Customer cuts off the introduction to ask for a callback later. |
Call Transcript
Click to expand
Speaker 0
1.03s
Hello.
Speaker 1
2.27s
hello
Speaker 0
3.39s
aa sir this is nimitha from i o health care health care.
Speaker 1
7.51s
I'll call you later.