A
Call Intelligence
KanimoziGanesh with Nivitha — Feb 19, 2026 18:20
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
5.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with KanimoziGanesh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
None
Closing Attempt
No
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
0:25 (25s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
11
Rep Words / Customer Words
42 / 24
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Positive | General inquiry about health checkup interest. |
Key Moments
200:05
Name Correction
Rep successfully identifies the correct lead after an initial error.
00:16
WhatsApp Request
Customer moves the conversation to an asynchronous channel, indicating high intent but low immediate availability.
Discovery Questions
1
Q1
health related-aa edhuna checkups pandrathukku edhuna enquiry pannirundheengala ma'am?
Trust Signals
2
Direct confirmation of enquiry
Request for WhatsApp details
Enthusiasm Signals
2
Quick 'Yes' to checkup inquiry
Multiple 'Thank you's at the end
Confusion Signals
1
Initial confusion over the name Vijayakumar
Topics Discussed
Health Checkups
WhatsApp Follow-up
Lead Identity Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Correcting the name. |
| Discovery | 2 | positive | Confirming interest in checkups. |
| Closing | 3 | positive | Polite and eager to receive WhatsApp info. |
Call Transcript
Click to expand
Speaker 0
1.15s
Hello
Speaker 1
2.55s
Aa sollungammaa ippodhaane yaarai Vijayakumarnu koopitteenga.
Speaker 0
5.19s
Okay aa sorry ma'am Mrs. Kanimozhi ma'am.
Speaker 1
8.43s
Aamanga.
Speaker 0
9.03s
Oh sorry ma'am, so health related-aa edhuna checkups pandrathukku edhuna enquiry pannirundheengala ma'am?
Speaker 1
14.19s
O naiyaa vaa.
Speaker 0
15.73s
Aa yes ma'am.
Speaker 1
16.97s
Aa okay okay nice adhu ellaam details enakku WhatsApp pannunga please.
Speaker 0
20.25s
Ya sure ma'am sure thank you thank you bye.
Speaker 1
21.99s
Thank you. Thank you.
Speaker 1
24.59s
Illa.