A
Call Intelligence
KanimoziGanesh with Nivitha — Feb 19, 2026 18:16
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with KanimoziGanesh.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with KanimoziGanesh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:26 (27s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
32 / 21
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Identity
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong Person/Identity
Appadilaam yaarum illainga Vijayakumar endra per yaarum illaama
|
authority/identity | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Other | Mentioned as the reason for the enquiry. |
Key Moments
100:22
Identity Denial
The customer states the person the rep is looking for does not exist there, effectively ending the sales opportunity.
Resistance Signals
1
Denial of identity
Confusion Signals
1
Yaar veedu anga sir?
Topics Discussed
Identity Verification
Health Checkup Enquiry
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Answering the phone. |
| Identification | 2 | neutral | Asking 'Who's house is this?' |
| Closing | 3 | neutral | Stating no such person exists and ending the call. |
Call Transcript
Click to expand
Speaker 0
0.61s
Hello
Speaker 0
2.97s
Hello
Speaker 0
7.51s
Hello.
Speaker 1
8.77s
Hello.
Speaker 0
9.57s
Aa Ma'am Vijayakumaran Sir irukkaangala?
Speaker 1
12.39s
Yaarunga?
Speaker 0
13.33s
Naan Nivitha IO Wellness Center-la irundhu pesuren.
Speaker 1
16.55s
Yaar veedu anga sir?
Speaker 0
18.61s
Vijayakumaran avanga IO health checkupkaaga edho oru enquiry pannirundhaanga.
Speaker 1
22.45s
Appadilaam yaarum illainga Vijayakumar endra per yaarum illaama thank you.
Speaker 0
25.37s
Thank you. Thank you.