A
Call Intelligence
Pandi with Nivitha — Feb 05, 2026 12:03
Deal Lost
Cold
Call History
6 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Pandi.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Pandi. Coaching opportunity.
Low Performance: Nivitha
Nivitha scored 3.0/10 on call with Pandi. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:22 (23s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
18 / 36
Rep Longest Monologue
2s
Customer Longest Monologue
10s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Time/Schedule
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
I am busy right now
Aama madam, naan konjam busy-aa irukkiren, enna oru rendu weeks kazhichu call pannunga madam
|
time/schedule | Customer | No | compliance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| wellness services | Rep | -- | Neutral | Introduction of the company name. |
Key Moments
100:11
Customer deferral
The customer explicitly states they are busy and sets a specific follow-up timeline (2 weeks).
Resistance Signals
1
Immediate deferral of the conversation
Topics Discussed
Company Identification
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers and asks who is calling. |
| Closing | 2 | neutral | Customer politely requests a callback later due to being busy. |
Call Transcript
Click to expand
Speaker 1
0.41s
Hello.
Speaker 0
1.23s
Hello sir, haan andi.
Speaker 1
2.49s
Sari
Speaker 1
4.39s
Neenga.
Speaker 0
5.13s
Sir, naan nimma veettukku Aiva Vellanathirundhu pesuren sir.
Speaker 1
8.25s
Ethu undu madam?
Speaker 0
9.09s
I O Wellness Center sir.
Speaker 1
11.93s
Aama madam, naan konjam busy-aa irukkiren, enna oru rendu weeks kazhichu call pannunga madam, adhukku mela naane call panniduven, so appadi illanna enakku rendu weeks-la call pannunga.
Speaker 0
20.99s
Ya sure sir.